Customer Success Manager - Packaging at Lumafield

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Packaging, Industrial TechnologyIndustries

Requirements

Engineering B.S. degree or equivalent technical experience
8+ years of experience, which can include technical experience in engineering or manufacturing, and client facing experience, such as in account management, consulting, or program management
Expertise in packaging development and/or production, primarily for the CPG industry
Excellent verbal and written communication that flexes to be effective across levels of an organization
Ability to independently create and deliver executive level presentations
Extremely organized and ready to dive head first into a rapidly scaling startup environment
Bonus: MBA or equivalent business experience
Bonus: Quality Control experience in CPG/packaging manufacturing

Responsibilities

Partner with engineering, quality, and operations teams at customer organizations to identify opportunities to improve product quality, accelerate root cause analysis, or achieve efficiencies in design and sustaining engineering
Serve as the primary point of contact and trusted advisor for your customers
Project manage delivery and adoption of Lumafield’s technical solutions to ensure integration into customer workflows
Proactively manage renewal processes, mitigate churn risk, and maintain account health
Identify, track, and communicate business impact of Lumafield’s solutions
Uncover upsell, cross-sell, and new use case opportunities to expand product usage across teams or product lines
Build strong customer relationships through purposeful, outcome-focused engagement
Contribute to the development of scalable internal processes

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementOnboardingCustomer LifecycleRenewalsExpansionStakeholder ManagementCustomer AdvocacyIndustrial TechnologyManufacturingCT Scanning

Questions & Answers

Common questions about this position

Is this a remote position or does it require office presence?

This information is not specified in the job description.

What are the key skills required for the Customer Success Manager role?

The role requires technical depth to understand engineering analyses, business acumen to translate technical success into measurable business value, and the ability to lead conversations with executive stakeholders. Additional skills include project management, partnering with engineering and operations teams, and driving renewals and expansion.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Lumafield?

Lumafield is a company of engineers focused on upgrading manufacturing through advanced technology like industrial CT scanning, emphasizing greater intelligence, autonomy, speed, deeper vision, operational excellence, and powerful insights, with a commitment to continuous upgrades.

What makes a strong candidate for this Customer Success Manager position?

Strong candidates will have technical depth in engineering analyses, business acumen for executive conversations, and experience owning the customer lifecycle from onboarding to renewals and expansion, while serving as a trusted advisor to drive revenue growth.

Lumafield

Provides industrial CT scanning and AI inspection

About Lumafield

Lumafield offers advanced industrial CT scanning and AI-driven inspection solutions for the manufacturing sector. Its main products, the Neptune CT scanner and Voyager analysis software, allow clients to quickly scan products on the factory line, enabling engineers to detect internal defects. The AI engine, Atlas, analyzes scan data to provide insights that help improve product quality and speed up production. Lumafield aims to enhance manufacturing efficiency while ensuring data security and privacy.

Somerville, MassachusettsHeadquarters

2019Year Founded

$75.4MTotal Funding

SERIES_BCompany Stage

Industrial & Manufacturing, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Company Equity

Stock Options

Wellness Program

401(k) Retirement Plan

401(k) Company Match

Parental Leave

Unlimited Paid Time Off

Commuter Benefits

Company Social Events

Risks

Emerging CT technologies from competitors threaten Lumafield's market share.

Rapid AI advancements may render current tools obsolete without updates.

Economic downturns could reduce demand for high-cost CT equipment.

Differentiation

Lumafield offers ultra-fast CT technology reducing inspection time by over 99%.

Atlas AI tool provides plain language solutions for complex manufacturing problems.

SOC2 compliance highlights Lumafield's commitment to data security and privacy.

Upsides

Rising demand for battery safety tools boosts Lumafield's market potential.

AI-driven manufacturing solutions are increasingly sought after for cost optimization.

Digital twins trend enhances product lifecycle management with CT scanning.

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