Customer Success Manager (Mountain/Central) at UpGuard

Austin, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Technology, SaaSIndustries

Requirements

2+ years' experience in customer success, project management or account management
Located within US Central or Mountain Time zones
Experience with supporting and building customer relationships in a scalable manner
Highly organized with the ability to update existing documentation and document new processes
An understanding of cyber risk management or risk management frameworks
High-level of proficiency in the English language, both written and spoken
The ability to work cross functionally with many internal groups and be a team player
Curious and willing to learn

Responsibilities

Onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals
Provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls
Engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement
Translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard
Monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected
Advocate for the customer; Provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities
Analyze the causes of your customer’s greatest pain points and work closely to mitigate them using UpGuard technology
Solicit constant feedback from both customers and colleagues, helping improve UpGuard over time

Skills

Customer Success

Account Management

Onboarding

Customer Enablement

Cybersecurity

Risk Management

Customer Feedback

Relationship Building

Commercial Acumen

Problem Solving

UpGuard

Cybersecurity risk management software solutions

About UpGuard

UpGuard helps businesses manage and reduce risks related to their digital operations through its cybersecurity software solutions. Its main products include UpGuard CyberRisk, which evaluates a company's cybersecurity health and identifies vulnerabilities; UpGuard Vendor Risk, which assesses the security practices of third-party vendors; and UpGuard BreachSight, which monitors the internet for exposed data and potential breaches. Unlike many competitors, UpGuard offers a subscription-based model, allowing clients to access its services online without the need for installation. The goal of UpGuard is to provide essential tools that help organizations protect their data and comply with regulatory standards.

Mountain View, CaliforniaHeadquarters

2012Year Founded

$44.7MTotal Funding

SERIES_BCompany Stage

Enterprise Software, CybersecurityIndustries

201-500Employees

Benefits

Free lunches and coffee

Gym reimbursement

Flexible work arrangements (work-from-home)

A 401(k) plan, health, dental, and vision benefits (US employees)

Risks

Emerging competition from developer-focused platforms like Aikido challenges UpGuard's market share.

Rapid AI evolution in cybersecurity could diminish UpGuard's competitive edge.

New quantitative vulnerability scoring systems may pressure UpGuard to innovate its methodologies.

Differentiation

UpGuard's CSTAR score integrates cybersecurity with corporate insurance policies.

UpGuard's AI tool streamlines security tasks for resource-limited teams.

UpGuard's SIG Lite questionnaire enhances vendor risk assessment efficiency.

Upsides

UpGuard is a leader in third-party risk management for eight consecutive quarters.

Growing demand for AI-driven cybersecurity solutions aligns with UpGuard's recent AI tool launches.

Increasing regulatory requirements drive demand for UpGuard's comprehensive cybersecurity solutions.

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