[Remote] Customer Success Manager, Japan at Workday

Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Biotechnology, SaaSIndustries

Skills

Key technologies and capabilities for this role

Customer Relationship ManagementCustomer SuccessCustomer LoyaltyCustomer Lifecycle ManagementCustomer Health MonitoringCustomer SupportProblem SolvingData AnalysisUser Feedback AnalysisJapanese Language ProficiencyEnglish Language Proficiency

Questions & Answers

Common questions about this position

Is this role remote, and where do I need to be located?

The role is remote but requires you to be located in Japan. Wordly embraces remote work overall.

What language skills are required for this position?

You must speak Japanese at a native or near-native level, and strong English skills both written and verbal are critical. English is the designated language for internal team communication.

What experience is needed for the Customer Success Manager role?

Some experience in Customer Service, Account Management, Project Management, or equivalent is required, along with familiarity with CRM systems and deploying technology or support services.

What is the company culture like at Wordly?

Wordly is an energetic and dynamic startup with a team of industry veterans and senior tech professionals who prioritize performance, ease of use, system performance, happy customers, remote work, and great work-life balance.

What makes a strong candidate for this Customer Success Manager position?

A strong candidate is passionate about languages and accessibility, has enthusiasm, curiosity, initiative, a strong work ethic, thrives in fast-paced environments, and excels at building virtual relationships while acting as the voice of the customer.

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

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