Customer Success Manager, Japan

Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Biotechnology, SaaSIndustries

Requirements

Candidates must be located in Japan and possess native or near-native Japanese language skills, along with strong written and verbal English communication abilities. Experience in Customer Service, Account Management, Project Management, or equivalent, along with familiarity with CRM systems and prior technology deployment or support services experience is required. A high level of enthusiasm, curiosity, initiative, commitment, professionalism, and a strong work ethic are essential, as is the ability to build virtual relationships and thrive in a fast-paced environment.

Responsibilities

The Customer Success Manager will serve as the primary point of contact for new customers, managing the onboarding process by understanding their business and technical needs, leading kick-offs, training, and escalation calls. Responsibilities include training customers on the platform, providing technical and consultative support, guiding best practices, and acting as a customer advocate to inform product and marketing teams. The role also involves developing trusted advisor relationships with customers, understanding their strategies and success metrics, and contributing to the improvement of the onboarding playbook.

Skills

Customer Relationship Management

Customer Success

Customer Loyalty

Customer Lifecycle Management

Customer Health Monitoring

Customer Support

Problem Solving

Data Analysis

User Feedback Analysis

Japanese Language Proficiency

English Language Proficiency

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

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