[Remote] Customer Success Manager - Israel at Confluent

Israel

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, Data StreamingIndustries

Requirements

Experience in a Customer Success capacity with a track record of increasing customer satisfaction, adoption, and retention
Comfortable working with Enterprise organisations
Data-driven in decisions and assume full ownership and accountability for work
Team player who can navigate complex stakeholder dynamics and ensure optimal business outcomes through engaged resources
Great and thoughtful communicator and listener
Salesforce and Tableau user fluency
Ability to articulate, educate, and advise on the business value to businesses of all sizes
Prior experience with large strategic customers and successfully managed a book of business of 5-6 customers

Responsibilities

Own the ultimate success of Enterprise customers in your territory, ensuring they realise the full value of the Confluent platform
Own the consumption planning, use case mapping, IP adoption, and business value realisation of customers
Actively contribute to the Account Strategy set by the Account Director and Account Team, aligned to business goals and objectives
Meet/exceed quarterly renewal targets by proactively managing customer portfolio and ensuring on-time customer retention
Identify and collaborate with the sales team regarding expansion, up-sell, and additional service/support opportunities within accounts
Coordinate the engagement of other Confluent resources (e.g. Customer Operations, Sales) to ensure ongoing customer success
Promote the use of Confluent features and technology, communicating ROI throughout the customer lifecycle to stakeholders of all levels
Maintain relationships with key users and decision makers at assigned customers, keeping them connected to value added by products
Champion and advocate for Enterprise customer requirements within Confluent
Proactively identify issues/risks and escalate internally for prompt resolution
Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

Skills

Customer Success

Account Management

Renewals

Subscription Expansion

Enterprise Accounts

Data Streaming

Confluent Platform

Trusted Advisor

Confluent

Data streaming solutions for real-time processing

About Confluent

Confluent specializes in data streaming solutions, focusing on helping businesses manage and process real-time data streams. Its main product is built on Apache Kafka, an open-source platform that allows users to create real-time data pipelines and streaming applications. Clients, including large enterprises and financial institutions, utilize Confluent's tools to collect, process, and analyze data streams, which helps them make quicker and more informed decisions. Unlike many competitors, Confluent offers a subscription-based model for its cloud platform, Confluent Cloud, and its on-premises software, Confluent Platform, ensuring a steady revenue stream. The company also provides professional services like training and consulting to assist clients in optimizing their data streaming solutions. Confluent's goal is to be a leader in the data streaming market, enabling organizations to leverage real-time data for improved operational efficiency.

Mountain View, CaliforniaHeadquarters

2014Year Founded

$443.5MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Best Teammates on Planet Earth - Loving your job has a lot to do with the people around you. Luckily at Confluent, you will find some of the most genuine people who make you excited to come to work each day.

Adjustable Working Arrangements - While most of our employees work typical business hours, we encourage everyone to partner with their manager to make a schedule that works best for them and Confluent.

Robust Benefits - Health and wellness is important and Confluent is proud to offer a total benefits program that ranks in the top percentile of companies similar in size to our industry in our established geographies.

Rest and Recharge Days - Personal time off is great but it is even better when your whole team has the day. Each quarter, teams have three recharge days where the entire team logs off and refreshes before coming back to work.

Weekly Lunch Spend - At Confluent, we have a weekly lunch program called “No Pay Thursday.” On Thursdays, lunch is provided by Confluent at local restaurants and grocery stores, taxes may apply for some countries.

Flexible Paid Time Off (PTO) - Confluent employees work really hard to meet the needs of our growing and scaling business. To make sure that we don’t burn out, we encourage everyone to balance their PTO in an adequate way.

Risks

CTO Chad Verbowski's retirement may lead to a temporary leadership vacuum.

WarpStream acquisition may present integration challenges, disrupting operations.

Participation in MongoDB AI Program exposes Confluent to competitive pressures.

Differentiation

Confluent's platform is based on Apache Kafka, a leading open-source data streaming technology.

The company offers a subscription-based model, ensuring steady recurring revenue streams.

Confluent's solutions cater to diverse industries, enhancing real-time data processing capabilities.

Upsides

Increased adoption of Apache Flink complements Confluent's existing Apache Kafka-based solutions.

Integration with MongoDB's AI Applications Program enhances AI-driven data processing capabilities.

The OEM Program launch can drive new partnerships and expand market presence.

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