Customer Success Manager - Investors SMB at Similarweb

Prague, Prague, Czechia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Finance, InvestmentIndustries

Requirements

2+ years of experience in Customer Success, Account Management, or client-facing roles with a commercial component
Proven ability to work with recurring revenue models and exceeding retention/upsell goals
Excellent communication and presentation skills, including with senior stakeholders
A strong analytical mindset; comfortable discussing technical data integrations and analysis
Self-starter with the ability to operate in a fast-paced, cross-functional environment
A plus if you have: Background working with consumer finance or investor clients, alternative data platforms, and/or data-centric SaaS solutions

Responsibilities

Own and grow a book of investor clients - ranging from banks and hedge funds to VC/PE firms—ensuring adoption, value realization, and account retention
Understand and communicate client goals and workflows to drive platform engagement and usage
Act as a trusted advisor to key stakeholders across investor accounts - guiding them on how to leverage Similarweb to inform due diligence, identify trends, and evaluate portfolio opportunities
Identify and drive upsell opportunities by aligning product capabilities with customer objectives
Become a subject matter expert across Similarweb’s full product suite, always ready to offer tailored solutions and innovative use cases
Bring new stakeholders into the relationship by proactively sourcing and nurturing key contacts
Analyze digital traffic and engagement data to create compelling, insight-rich narratives tailored to investor KPIs. Deliver insights through presentations, reports, and real-time consults
Lead the development and execution of a long-term Account Strategy for customers, focusing on both retention and growth. Manage relationships with customers and key decision-makers, working closely to help them achieve their business goals and KPIs

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementClient Relationship ManagementSaaSUpsellPlatform AdoptionInvestor RelationsDue DiligenceMarket TrendsPortfolio Analysis

Questions & Answers

Common questions about this position

What experience is required for the Customer Success Manager role?

The role requires 2+ years of experience in Customer Success, Account Management, or client-facing roles with a commercial component, proven ability to work with recurring revenue models and exceed retention/upsell goals, excellent communication and presentation skills, a strong analytical mindset, and the ability to operate as a self-starter in a fast-paced environment.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this Customer Success Manager role remote or does it require office work?

This information is not specified in the job description.

What is the company culture like at Similarweb?

Similarweb has a global team of bright, curious, practical, and genuinely good people, fostering a collaborative environment where employees work alongside colleagues from around the world.

What makes a strong candidate for this Customer Success Manager position?

A strong candidate has 2+ years in customer success or account management, experience with recurring revenue and upsell goals, excellent communication skills, analytical abilities, and self-starter qualities; experience with investor clients or alternative data platforms is a plus.

Similarweb

Digital data analytics platform for businesses

About Similarweb

Similarweb offers a digital data platform that provides insights into online activity for various stakeholders, including customers, partners, and competitors. The platform collects and analyzes data to help businesses understand their market position and make informed decisions. Users can access detailed analytics that reveal trends and performance metrics, allowing them to strategize effectively. Unlike many competitors, Similarweb focuses on delivering a comprehensive view of digital interactions, which helps clients identify opportunities for growth and profitability. The goal of Similarweb is to empower businesses with accurate digital data to enhance their competitive advantage.

New York City, New YorkHeadquarters

2007Year Founded

$229.3MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Professional Development Budget

Risks

Emergence of decentralized platforms like Bluesky may impact demand for centralized analytics.

Rapid growth of AI-driven platforms may shift focus from traditional web analytics.

Secondary offering of shares at a lower price could affect investor confidence.

Differentiation

Similarweb offers a comprehensive view of digital activity across multiple stakeholders.

The platform provides actionable insights for businesses to gain a competitive edge.

Similarweb is trusted by high-profile clients and listed on the NYSE as SMWB.

Upsides

Increased demand for digital market intelligence tools due to rapid platform growth.

Recognition as Alternative Data Provider of the Year highlights industry leadership.

Strategic collaboration with You.com expands reach in AI-powered productivity solutions.

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