Customer Success Manager II - Elite (Ice Hockey) at Hudl

Lincoln, Nebraska, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Sports Technology, Ice HockeyIndustries

Requirements

Familiarity with high-performance workflows and global best practices in elite ice hockey, especially around team performance (SportsCode) and recruitment (Instat)
Excellent communication and presentation skills
Analytical skills, comfortable with metrics on user behavior and engagement
Proactive approach to reaching out to clients and going the extra mile
Empathetic ability to understand customer problems and provide solutions
Organized with workflows and processes to prioritize tasks
Ability to delegate tasks to self or other Hudl areas
Live within commuting distance of Lincoln, Nebraska headquarters (requires three days in office per week)

Responsibilities

Develop strong customer relationships to maximize satisfaction and become a trusted partner
Manage all aspects of support and account management, including product demonstrations and customer education
Carry out engagement and commercial activities
Work toward quarterly and yearly renewal and engagement targets
Run meetings to understand client needs and identify upselling opportunities
Ensure high ROI from customer subscriptions, with primary focus on renewals for next season
Look after a portfolio of North American professional, NCAA Division I, and Junior ice hockey clients

Skills

Customer Success

Account Management

Renewals

Upselling

Customer Relationships

Product Demonstrations

Sales

Engagement

Hudl

Video analysis tools for sports teams

About Hudl

Hudl provides tools for sports teams to capture, analyze, and learn from video and data. Their platform serves over 230,000 teams across 40 sports, including high school clubs and professional athletes. The service operates on a subscription model, offering performance analysis tools, AI-powered cameras for video capture, and online streaming for games. These smart cameras can livestream and record games, utilizing AI to ensure comprehensive coverage. Hudl also includes features for player recruitment, helping athletes connect with scouts and colleges. The company aims to enhance the growth of athletes, coaches, and teams by providing easy access to valuable information, ultimately maximizing their performance.

Lincoln, NebraskaHeadquarters

2006Year Founded

$115.6MTotal Funding

SERIES_DCompany Stage

Consumer Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Free lunch (everyday!)

Free snacks, soda & coffee

New hire graduation

$5 t-shirts

Anniversary gifts

Casual dress code

Fantasy football & march madness brackets

Pop-a-shot

3-on-3 basketball tourney

Unlimited vacation

401(k)

Social events committee

Birthday bagels & donuts

Hudl helps

Hudl works smarter

Annual retreat

Free tickets to div. 1 & nfl games

Computer stipend

Risks

Increased competition from Atavus could impact Hudl's market share in education.

Departure of Dan Hill may lead to strategic challenges in global expansion.

Investor hesitance towards AI startups could affect Hudl's funding opportunities.

Differentiation

Hudl offers AI-powered cameras for automated video capture and analysis.

The platform provides recruitment tools to help athletes get noticed by scouts.

Hudl's subscription model caters to entire athletic departments, enhancing accessibility.

Upsides

Partnership with Atavus enhances player safety and performance through data-driven insights.

Investment from Nelnet indicates increased funding opportunities for Hudl's innovation.

Strategic acquisition of StatsBomb strengthens Hudl's professional sports solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free