Customer Success Manager II at Achievers

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HR Technology, SaaS, SoftwareIndustries

Requirements

5-8 years of account management experience at a software/SaaS company
Strong business acumen and proven ability to influence decision makers in various sizes of organizations
Strong sales acumen with preference for individuals who have completed formal sales training through a recognized program
Proficiency with CRMs such as Salesforce or other force.com platforms
Experience in preparing and delivering presentations targeted to a senior audience
Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews
Experience managing a sales pipeline and carrying a sales quota
Strong customer-facing skills including expectation management, communication skills, information management
Bachelor’s Degree

Responsibilities

Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies
Establish measurable goals and KPIs for your customer accounts
Track all implementation and post-implementation adoption activities
Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings
Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs
Connect with your customers to update on outstanding queries, reports and campaigns
Manage a revenue pipeline while up-selling and cross-selling within the existing programs
Strategic about account growth, identifying long-term opportunities, and aligning customer success initiatives with broader sales and revenue goals
Lead customer workshops and training around product updates & new features
Provide regular status reports to stakeholders on progress against established goals and manage account escalations
Understand your customers’ requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals
Recognize your peers for being awesome

Skills

Customer Success

SaaS

Product Adoption

KPIs

Employee Recognition

Strategy

Sales

Best Practices

Virtual Meetings

Platform Expertise

Achievers

Employee engagement and recognition solutions provider

About Achievers

Achievers provides employee engagement and recognition solutions through its Employee Success Platform. This platform uses data science to offer insights into employee engagement and performance, featuring tools like "Recognize" for employee recognition, "Listen" for real-time feedback, and "Connections" to enhance collaboration. Achievers operates on a subscription model, allowing companies to access its tools and services, which also include consulting and training. The company aims to create workplaces where employees feel valued and motivated, ultimately improving overall business performance.

Toronto, CanadaHeadquarters

2002Year Founded

$38.3MTotal Funding

DEBTCompany Stage

Data & Analytics, Enterprise Software, EducationIndustries

501-1,000Employees

Benefits

Health Insurance

Life Insurance

401(k) Company Match

Unlimited Paid Time Off

Employee and Family Assistance Program

Professional Development Budget

Hybrid Work Options

Risks

Rapid AI integration may introduce biases or errors in employee recognition processes.

Economic uncertainties could lead to budget cuts affecting Achievers' subscription revenue model.

Increased competition from other cloud-based HR solutions may challenge Achievers' market position.

Differentiation

Achievers offers a true cloud-based Employee Success Platform for global employee engagement.

The platform includes AI-driven tools like Inclusion Coach for unbiased employee recognition.

Achievers' proprietary Belonging Model fosters inclusive work environments and workplace belonging.

Upsides

Achievers' integration with Google Cloud Marketplace enhances deployment and management for global customers.

Strategic partnerships, like with Microsoft Viva, expand Achievers' HR platform capabilities.

Growing demand for AI-driven HR solutions boosts Achievers' market potential and innovation.

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