Customer Success Manager I | New Zealand

New Zealand

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HR Technology, SaaS, Fintech, Global EmploymentIndustries

Requirements

The Customer Success Manager I role requires a passionate business builder who is energized by complex and ambiguous problems, skilled in data analysis for insights, and confident in cross-functional project management with multiple stakeholders. Candidates should thrive in a collaborative, high-performance team environment and be comfortable working with a high volume of small spend accounts.

Responsibilities

The Customer Success Manager I will be responsible for managing a high volume of small spend accounts, identifying and flagging risks that could lead to customer churn, and building strong client relationships by understanding pain points, providing solutions, and identifying growth opportunities. They will act as the voice of the customer by collecting feedback and sharing it with internal stakeholders, ensuring a high-quality customer experience, and coordinating with internal teams to fulfill customer requests and drive platform adoption.

Skills

Customer Success

HRIS

Payroll

Compliance

Global Teams

SaaS

Communication

Problem-Solving

Deel

HR platform for managing global workforces

About Deel

Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$660.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Stock Options

Risks

Rapid expansion may lead to integration challenges and cultural misalignment.

Exclusion from Rippling's tender offer could affect Deel's talent acquisition.

Zellis' AI-powered platform may intensify competition in the UK and Ireland.

Differentiation

Deel integrates contracts, payments, and taxes into a single interface.

Deel offers comprehensive HR solutions for managing international workforces.

Deel's platform supports local payroll processing and compliance monitoring.

Upsides

Deel's acquisition of Assemble enhances its HR platform capabilities.

Partnership with dLocal expands Deel's reach to 15 new countries.

Deel's $650 million funding highlights strong market position and growth potential.

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