Customer Success Manager
SailPointSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Cybersecurity, Enterprise SoftwareIndustries
Position Overview
- Location Type: UK or Poland
- Employment Type: Full-Time
- Salary: Not provided
- Description: Saviynt is an identity authority platform designed to power and protect the world at work. The Customer Success Manager (IAM Practitioner) will manage customer loyalty and adoption of Saviynt’s services, focusing on customer business objectives and priorities. This role drives customer success through advisory, adoption recommendations, and metrics analysis, ultimately leading to increased customer happiness, retention, and business expansion.
Requirements
- Knowledge and experience in Identity and Access Management (IAM) required.
- Cybersecurity and/or compliance background also valuable.
- Fluent in English and French.
- Identity Security practitioner preferred.
- Can-do attitude.
Responsibilities
- Serve as the primary point of contact for customers.
- Participate with the Sales team in customer orientation and launch engagement.
- Develop excellent relationships with customers, including C-level executives.
- Develop a deep understanding of customer’s identity and access governance landscape and business challenges.
- Advise customers on possible Saviynt solutions.
- Develop trusting relationships with customers and executive sponsors to drive product adoption and ensure business value.
- Partner with internal Saviynt teams to align product development and support with customer needs.
- Represent the customer in internal prioritization processes.
- Proactively prepare for important events (go-lives, releases, etc.).
- Develop and maintain accurate account plans/success plans.
- Develop and monitor key performance indicators (KPIs) and review monthly for corrective actions.
- Monitor and identify utilization trends, providing recommendations based on risk and customer needs.
- Plan education for customers on new features and releases.
- Manage renewal pipeline, including at-risk customers.
- Assist with the management of delivery projects.
- Assist with transformation and process improvements.
- Act as the voice of the customer and collect feedback for continuous improvement.
Application Instructions
- Not provided
Skills
IAM
Identity Security
Cybersecurity
Compliance
French
English
Account Management
KPI Monitoring
Risk Assessment
Saviynt
Cloud-based identity security and access governance
About Saviynt
Saviynt provides a cloud-based platform focused on identity security and access governance for businesses. Its services include identity governance and administration, third-party access governance, and cloud privileged access management, all aimed at helping organizations manage and secure digital identities, including those of employees and vendors. The platform features automated workflows and tools that simplify identity lifecycle management, while offering visibility and analytics to help businesses stay audit-ready and reduce identity-related risks. Unlike many competitors, Saviynt emphasizes user-friendliness and ease of implementation, making it accessible for a wide range of clients from small businesses to large enterprises. The company's goal is to protect major brands and support their cloud and security initiatives through a subscription-based model that ensures ongoing revenue and investment in product development.
El Segundo, CaliforniaHeadquarters
2010Year Founded
$165.4MTotal Funding
DEBTCompany Stage
Enterprise Software, CybersecurityIndustries
1,001-5,000Employees