Shippo

Customer Success Manager - French Speaker

Paris, Île-de-France, France

$80,000 – $120,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Consulting, SoftwareIndustries

Requirements

Candidates should possess at least three years of experience in managing customers within a consulting firm, along with a proven track record of handling executive-level stakeholders and successfully driving complex, high-pressure projects. Fluency in French and English is required, and additional proficiency in languages such as German, Dutch, Italian, or Spanish is considered a plus.

Responsibilities

The Customer Success Manager will own key client relationships by developing long-term partnerships, becoming a trusted advisor to clients from operational teams to C-suite executives, regularly monitoring operational tasks such as carrier onboarding and support tickets, proactively resolving issues to ensure smooth processes, leading strategic business reviews, driving product adoption and demonstrating ROI, acting as an internal advocate for clients, strategizing for success through workshops and product roadmap prioritization, and overseeing contract renewals and negotiations to ensure continuous value delivery and satisfaction.

Skills

French
English
Customer Relationship Management
Stakeholder Management
Problem-Solving
Strategic Planning
Contract Negotiation
Product Adoption
Business Review
Workshop Facilitation

Shippo

Shipping solution for ecommerce businesses

About Shippo

Shippo provides a shipping solution for ecommerce businesses, marketplaces, and platforms by connecting them to multiple shipping carriers through a single API and dashboard. Users can compare shipping rates, print labels, automate international documents, track shipments, and manage returns all in one place. This integration allows clients to streamline their shipping processes efficiently. Unlike many competitors, Shippo focuses on offering a comprehensive service that works seamlessly with existing ecommerce platforms, making it easier for businesses to handle their logistics. The goal of Shippo is to enhance the shipping experience for its customers, ensuring their success by solving key operational challenges in the ecommerce logistics market.

Key Metrics

San Francisco, CaliforniaHeadquarters
2013Year Founded
$150.1MTotal Funding
LATE_VCCompany Stage
Automotive & Transportation, Consumer SoftwareIndustries
201-500Employees

Benefits

Medical, dental, & vision
Take-as-much-as-you-need vacation policy
Flexible work hours
Two week-long company wide shutdowns during summer/winter
3 volunteer days off (VTOs)
WFH stipend
Charity donation match up to $100
Professional & career growth
Individual learning stipend
Personal and focused growth
Company off-sites throughout the year

Risks

Increased competition from platforms like Square and Wix could reduce Shippo's market share.
Partnership with Cover Genius may expose Shippo to insurance claims and liabilities.
New tool launches may strain Shippo's resources if not managed efficiently.

Differentiation

Shippo offers a multi-carrier shipping API connecting with over 40 global carriers.
The platform provides comprehensive shipping solutions, including label creation and package tracking.
Shippo's integration with platforms like Wix enhances its accessibility and user experience.

Upsides

Shippo's Addresses API improves address validation, reducing undeliverable packages.
Partnership with Cover Genius offers comprehensive insurance solutions for eCommerce merchants.
Dynamic pricing models optimize revenue and offer competitive rates to customers.

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