Customer Success Manager at AiDash

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Utilities, Transportation, Construction, Climate TechIndustries

Requirements

3+ years of experience in Customer Success, Account Management, or related post-sales roles within B2B SaaS or infrastructure sectors
Strong communication and relationship-building skills across all levels of the customer organization - from field managers to senior executives
Highly organized and dependable, with a proven ability to manage multiple accounts

Responsibilities

Own a portfolio of multi-year AiDASH customers, driving deep engagement, strong adoption, and long-term retention
Build and maintain trusted relationships with customer stakeholders across field teams, operations, and leadership
Lead regular check-ins, training sessions, and strategic planning meetings to keep customers informed, aligned, and empowered
Monitor product usage, customer health, and feedback to proactively surface risks and uncover new opportunities
Collaborate closely with Product Consultants, Project Managers, Support, and Sales to solve challenges and improve customer outcomes
Play a key role in renewals and expansion efforts, working hand-in-hand with Sales to grow customer value and impact

Skills

Key technologies and capabilities for this role

Customer SuccessSaaSAccount ManagementCustomer RetentionRelationship BuildingStakeholder EngagementCustomer Satisfaction

Questions & Answers

Common questions about this position

What is the work arrangement or location for this Customer Success Manager role?

This information is not specified in the job description.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What skills or qualities are ideal for this Customer Success Manager role?

Ideal candidates thrive in fast-paced environments, bring proactive energy and follow-through, excel at building trusted relationships across all levels, and have a high-ownership, relationship-focused approach perfect for supporting real-world operations.

What is the company culture like at AiDASH?

AiDASH has a collaborative, mission-focused team committed to delivering measurable outcomes, with a high-impact Customer Success team made up of CSMs, Product Consultants, and Project Managers.

What makes a strong candidate for this Customer Success Manager position?

Strong candidates care about helping customers succeed, enjoy working on meaningful infrastructure challenges, and want to drive long-term success for strategic North American customers through deep engagement, adoption, and retention.

AiDash

AI solutions for infrastructure management and sustainability

About AiDash

AiDash offers AI-driven solutions that assist industries in managing their infrastructure against climate change threats. Their main products include systems for vegetation management, sustainability management, integrity management, and climate risk intelligence, which utilize AI and satellite data to provide actionable insights. AiDash differentiates itself by focusing specifically on the needs of sectors with geographically distributed assets, such as utility and transportation companies. The company's goal is to enhance the efficiency and sustainability of critical infrastructure while reducing costs and risks associated with climate change.

Palo Alto, CaliforniaHeadquarters

2019Year Founded

$98.7MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Energy, AI & Machine LearningIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

Parental Leave

Paid Vacation

Risks

Growing competition from AI and satellite data companies may impact market share.

Potential regulatory changes could increase compliance costs for AiDash.

Economic downturns may affect AiDash's ability to secure future funding.

Differentiation

AiDash uses satellite data for real-time infrastructure monitoring and management.

Their AI-driven systems reduce vegetation management costs by up to 20%.

AiDash's solutions improve sustainability by cutting land and air costs by 70-90%.

Upsides

Increased adoption of AI solutions by utilities enhances grid reliability and reduces costs.

Successful Series C funding round raised $58.5 million, surpassing initial targets.

Strategic partnerships, like with AccuKnox, enhance data security and compliance.

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