Customer Success Manager at Quantcast

Dublin, County Dublin, Ireland

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Advertising, Marketing TechnologyIndustries

Requirements

At least 3+ years client facing account management and operations experience in digital/programmatic media
Thrive in a dynamic and fast-paced environment, rolling up sleeves for campaign strategies and executions
Strategic thinking to create opportunities for clients and Quantcast
Enjoy technical troubleshooting (e.g., pixel implementation) and making recommendations to optimize campaigns
Passionate about programmatic media and exposure to diverse customers (including agencies)
Keen to grow software demonstration skills and comfortable with occasional face-to-face meetings (e.g., Zoom/Meet)
Highly data-driven and result-oriented, with proven experience in campaign configuration, tracking, analytics, and reporting on KPIs (e.g., CPA, CTR, ROAS, site visits)
English speaker; one additional European language (desired but not mandatory)
Bonus: Experience modifying SQL to pull data for problem-solving
Bonus: Advanced understanding and proven familiarity with troubleshooting Ad-Servers/DSPs/Integrations and Tag Managers

Responsibilities

Serve as the first point of contact for customer queries in your rostered time zone
Understand end-to-end campaign management in the Quantcast platform, including reporting suite, org management, pixel setup, and inventory management
Monitor performance of the portfolio in your rostered region and provide tactical recommendations to maximize advertiser spend and drive long-term revenue retention
Support the onboarding process of new accounts across all product packages
Consult with clients to understand their business and brand objectives, developing best-practice campaign setups and data-driven analysis
Work closely with internal teams (Sales, in-market CSMs, Product, TAM, Engineering) to ensure help center materials are updated and maintained
Act as a pivotal resource for platform support, troubleshooting and resolving technical issues for internal and external customers

Skills

Customer Success

Onboarding

Campaign Management

Digital Advertising

DSP

Reporting

Pixel Setup

Inventory Management

Performance Monitoring

Data Analysis

Client Consultation

Quantcast

Digital advertising tools for marketers and publishers

About Quantcast

Quantcast simplifies digital advertising and privacy compliance for both marketers and publishers. It provides tools and insights that help clients understand and reach their target audiences effectively. For marketers, Quantcast offers advanced targeting and measurement tools to optimize advertising campaigns, while for publishers, it delivers insights into audience behavior to create engaging content and attract advertisers. Key products include Quantcast Measure, which offers detailed audience insights, and Quantcast Choice, which assists businesses in complying with privacy regulations like GDPR and TCF v2.0. Unlike many competitors, Quantcast focuses on both sides of the advertising ecosystem, catering to the needs of both marketers and publishers. The company's goal is to help clients navigate the complexities of digital advertising and privacy compliance, ultimately enhancing their advertising efforts and audience engagement.

San Francisco, CaliforniaHeadquarters

2006Year Founded

$63.5MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Consumer SoftwareIndustries

201-500Employees

Benefits

Paid time off

Paid volunteer time off

Post-pregnancy ramp back program

Paid bereavement leave

Total rewards compensation which includes equity grants

Employee referral bonus program

Catered lunch and fully stocked kitchens (when back working in offices!)

Mobile phone allowance

Flexible work schedules

Wellness and mental health resources

Retirement plans

Learning and development opportunities and resources

Management development programs

Comprehensive health benefits

Risks

InMobi's acquisition of Quantcast Choice may affect privacy compliance offerings.

Self-serve platform introduction could increase competition from similar ad tech services.

APAC expansion may strain resources and lead to operational challenges.

Differentiation

Quantcast offers AI-driven, cookieless solutions amid tightening privacy regulations.

Partnership with Dentsu enhances predictive audience capabilities in privacy-safe advertising.

Quantcast Measure provides detailed audience insights for publishers and marketers.

Upsides

Expansion in APAC positions Quantcast for growth in emerging markets.

Recognition for Best Ecommerce Customer Acquisition Strategy highlights effective growth strategies.

Partnership with Dentsu offers a competitive edge in privacy-safe advertising.

Land your dream remote job 3x faster with AI

Try Jobo Free