Demandbase

Customer Success Manager - Enterprise (West Coast)

San Francisco, California, United States

$120,000 – $160,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Marketing TechnologyIndustries

Requirements

Candidates should possess a strong understanding of digital/online marketing and associated technologies, including Marketing Automation, Content Management Systems, Analytics, and CRM, along with account management and renewal ownership expertise. A solid foundation and understanding of Director, C, and VP-level executive business objectives is required, as well as a passion for urgency and promptly resolving customer issues.

Responsibilities

The Demandbase Enterprise Customer Success Manager will be responsible for growing, supporting, and renewing customer adoption of Demandbase solutions by partnering with clients to achieve their objectives, driving customer adoption, accelerating time to live and value, and providing B2B digital business expertise. They will also articulate value and demonstrate how Demandbase solutions will enable customers to achieve their objectives, build strong relationships with clients and become a trusted advisor, and inspire and guide customers toward adopting the Demandbase platform.

Skills

Digital Marketing
Marketing Automation
Content Management Systems
Analytics
CRM
Account Management
Renewal Ownership
Executive Business Objectives
B2B Digital Business Expertise

Demandbase

Account-Based Marketing solutions for B2B enterprises

About Demandbase

Demandbase specializes in Account-Based Marketing (ABM) solutions for B2B enterprises. Their platform provides tools that help businesses identify, engage, and convert high-value accounts, focusing on specific clients rather than a broad audience. This is particularly useful for industries with long sales cycles, such as technology and finance. The ABM platform integrates data analytics, personalized advertising, and CRM systems, allowing businesses to tailor their marketing efforts effectively. Demandbase operates on a subscription model, offering customizable access to their platform along with training and consulting services. This approach not only generates revenue through subscriptions but also builds long-term client relationships, setting Demandbase apart from competitors in the marketing technology space.

Key Metrics

San Francisco, CaliforniaHeadquarters
2005Year Founded
$153.7MTotal Funding
DEBTCompany Stage
Consulting, Enterprise SoftwareIndustries
501-1,000Employees

Benefits

Health Insurance
Mental Health Support
Unlimited Paid Time Off
Paid Holidays
401(k) Retirement Plan
Disability Insurance
Life Insurance

Risks

DemandScience and Terminus merger may increase competition in the ABM space.
Rapid AI advancements require continuous innovation, straining Demandbase's resources.
Global data privacy regulations pose compliance challenges for Demandbase's data analytics.

Differentiation

Demandbase excels in AI-driven account-based marketing for B2B enterprises.
The platform integrates data analytics, personalized advertising, and CRM for targeted marketing.
Demandbase's multi-language support enhances global client engagement and market reach.

Upsides

Demandbase leads in G2 Winter 2025 Reports for account-based advertising and orchestration.
The rise of CTV advertising aligns with Demandbase's B2B-specific CTV solution.
Growing demand for sales-marketing alignment boosts interest in Demandbase's ABM platform.

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