[Remote] Customer Success Manager, Enterprise at Vanta

United States

Apply Now

$174,000 – $205,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Compliance, TechnologyIndustries

Requirements

8+ years of experience as a Customer Success Manager for a SaaS company
Managing a book of business of Enterprise customers (e.g., 40 Enterprise customers, $3M ARR in BoB)
Experience handling onboarding, implementation, adoption, identifying opportunities for expansion
Self-starter, able to work with little or no supervision
Clear and thoughtful communication skills, with strong critical thinking ability
Highly empathetic to customers, with a proven track record of long-term customer retention
Experience with hitting retention targets and creating happy, healthy customers
Technical competency to understand Vanta’s software and build great relationships with highly technical customers
Stellar problem-solving skills, and enthusiasm for making a large impact early on at a start-up
Extensive experience with high-end exposure to C-level executives, and the ability to build strong trusted relationships
Providing top-notch account management and relationship building through various means (e.g., Quarterly Business Reviews, Health Check Ins, Executive summaries)
Ability to be nimble and agile in an environment where shifting priorities should be expected

Responsibilities

Lead all post-sales activities for Vanta's enterprise customers by guiding them through onboarding, implementation, product adoption, value-driven renewals, and identifying upsells
Partner with Account Managers to drive renewal and expansion opportunities within your book of business
Become a product expert on Vanta and how our platform can be used to improve security posture through compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP, Custom Frameworks), Trust Reports, and Risk Management solution
Guide implementation, configuration, and optimization of Vanta Trust Management Platform
Provide professional advice on security best practices and compliance standards
Collaborate with the customer to optimize security program and identify areas of improvement
Act as voice of the customer within Vanta
Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy
Work cross-functionally to resolve customer business issues and work toward mutual goals

Skills

Customer Success

Onboarding

Implementation

Product Adoption

Renewals

Upsells

SOC 2

ISO 27001

GDPR

HIPAA

Risk Management

Trust Management

Vanta

Automates SOC 2 compliance for businesses

About Vanta

Vanta simplifies the process of obtaining and maintaining SOC 2 certification, which is essential for organizations that manage sensitive customer data. The company offers a software-as-a-service (SaaS) platform that automates numerous checks to ensure that security controls are effective and compliant with industry standards. This automation helps small to medium-sized enterprises (SMEs) and tech companies monitor risks and vulnerabilities continuously, significantly reducing the time and cost associated with achieving SOC 2 compliance. Vanta's subscription-based model provides clients with a more efficient and cost-effective way to maintain compliance compared to traditional methods. The goal of Vanta is to transform the compliance process, allowing organizations to focus on their core operations while enhancing their security posture.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$343.4MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

100% Benefits Coverage

Flexible & Remote Work

Paid Parental Leave

Unlimited PTO

Health & Wellness

401(k)

Risks

Emerging competitors like ComplyCube could challenge Vanta's market position.

Healthcare data breaches may increase demand for more robust security measures.

Reliance on partnerships like HITRUST poses risks if standards evolve significantly.

Differentiation

Vanta automates up to 90% of audit preparation, reducing compliance costs significantly.

The platform offers real-time insights, enhancing trust and streamlining security reviews.

Vanta's HITRUST e1 solution automates 80% of requirements, ensuring continuous compliance.

Upsides

Vanta secured $150M in Series C funding, boosting its growth potential.

Partnership with HITRUST enhances Vanta's credibility in the healthcare sector.

Rising demand for automated compliance solutions supports Vanta's market expansion.

Land your dream remote job 3x faster with AI

Try Jobo Free