Customer Success Manager, Enterprise at Similarweb

Burlington, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Digital Analytics, SaaSIndustries

Requirements

Solid understanding of the digital marketing space and trends
Client facing experience
Strong relationship-building skills – the ability to quickly build rapport and establish trust (both internally and with clients)
Analytical and consulting mindset with the ability to turn data into a story
Experience producing high-quality decks and client-facing materials
Excellent problem-solving and critical-thinking skills
Team player who can collaborate effectively with colleagues and business partners
2-3 years’ experience as a CSM

Responsibilities

Lead, manage, and expand long-term customer relationships; focus on understanding the client’s KPIs to ultimately drive positive business outcomes
Act as a trusted partner and advisor to customers by providing actionable insights that will help clients achieve their business goals using our cutting-edge data
Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience
Ensure our users are engaged with the platform and understand the value (“the so what?”) it brings them towards achieving their goals
Develop strong subject matter expertise across Similarweb’s entire product portfolio

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementClient Relationship ManagementSaaSChurn MitigationUser EngagementProduct ExpertiseBusiness InsightsKPI Analysis

Questions & Answers

Common questions about this position

What work arrangement does Similarweb offer for this role?

The role supports a hybrid work model with face-to-face collaboration in the office and the ability to work partially from home.

What experience and skills are required for the Customer Success Manager role?

Candidates need 2-3 years’ experience as a CSM, solid understanding of the digital marketing space, client-facing experience, strong relationship-building skills, analytical mindset, experience producing client-facing materials, and excellent problem-solving skills.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Similarweb?

Similarweb fosters a connected, unified culture through office collaboration, with team members described as bright, curious, practical, and genuinely good people working alongside global colleagues.

What makes a strong candidate for this Customer Success Manager position?

A strong candidate has 2-3 years of CSM experience, excels in building client relationships, understands digital marketing, and demonstrates an analytical mindset to turn data into actionable insights and stories.

Similarweb

Digital data analytics platform for businesses

About Similarweb

Similarweb offers a digital data platform that provides insights into online activity for various stakeholders, including customers, partners, and competitors. The platform collects and analyzes data to help businesses understand their market position and make informed decisions. Users can access detailed analytics that reveal trends and performance metrics, allowing them to strategize effectively. Unlike many competitors, Similarweb focuses on delivering a comprehensive view of digital interactions, which helps clients identify opportunities for growth and profitability. The goal of Similarweb is to empower businesses with accurate digital data to enhance their competitive advantage.

New York City, New YorkHeadquarters

2007Year Founded

$229.3MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Professional Development Budget

Risks

Emergence of decentralized platforms like Bluesky may impact demand for centralized analytics.

Rapid growth of AI-driven platforms may shift focus from traditional web analytics.

Secondary offering of shares at a lower price could affect investor confidence.

Differentiation

Similarweb offers a comprehensive view of digital activity across multiple stakeholders.

The platform provides actionable insights for businesses to gain a competitive edge.

Similarweb is trusted by high-profile clients and listed on the NYSE as SMWB.

Upsides

Increased demand for digital market intelligence tools due to rapid platform growth.

Recognition as Alternative Data Provider of the Year highlights industry leadership.

Strategic collaboration with You.com expands reach in AI-powered productivity solutions.

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