Customer Success Manager, Enterprise at impact.com

Plainview, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Marketing, TechnologyIndustries

Requirements

3+ years of customer success/relationship experience, preferably B2B
Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus)
Experience with Affiliate and performance marketing
Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus)
Consistent track record of providing stellar support to customers
Embraces teamwork and cross-team collaboration
Healthy dose of initiative and the ability to remain flexible
Detail-oriented and able to efficiently prioritize tasks
Be a critical thinker and an inventive problem-solver
Professional communication skills
Enthusiastic teammate
Great conflict resolution skills
Excellent time management skills

Responsibilities

Delivering world-class support to our top clients
Maintain a balanced proactive/reactive relationship with your assigned accounts
Dedicated duties include account monitoring, regular check-ins, and relationship building
Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise

Skills

Key technologies and capabilities for this role

Customer SuccessAffiliate MarketingPerformance MarketingDigital MarketingAccount ManagementB2BRelationship BuildingProduct Support

Questions & Answers

Common questions about this position

What is the salary range for the Enterprise Customer Success Manager role?

The salary range is $80,000 - $95,000 per year, plus 25% Variable Commission Plan ($20,000-$23,750) and generous stock (RSU) award.

What benefits are offered at impact.com?

The job description mentions benefits and perks, noting that when you’re happy and fulfilled, you do your best work, but specific details are not fully listed.

Is this Customer Success Manager position remote?

This information is not specified in the job description.

What skills and experience are required for this role?

Requirements include 3+ years of customer success/relationship experience (preferably B2B), a Bachelor's Degree or equivalent, experience with affiliate and performance marketing, strong understanding of the digital marketing ecosystem, and skills like teamwork, initiative, critical thinking, professional communication, and conflict resolution.

What kind of company culture can I expect at impact.com?

The culture emphasizes teamwork, cross-team collaboration, enthusiasm, initiative, flexibility, and growth through shining every day, with a focus on building stronger relationships and providing world-class support.

impact.com

Partnership automation platform for businesses

About impact.com

Impact.com specializes in partnership automation within the digital marketing and advertising sector. The company provides a software platform that enables businesses to manage and optimize various types of partnerships, including affiliates and influencers. This platform automates key processes such as tracking, reporting, and payment processing, which helps clients save time and resources while focusing on growth strategies. Impact.com differentiates itself from competitors through its extensive global presence, with offices in major cities around the world, allowing for localized support. The company's goal is to help enterprises and large organizations scale their growth effectively through efficient partnership management, with a revenue model based on subscription fees for access to its SaaS platform.

Santa Barbara, CaliforniaHeadquarters

2008Year Founded

$322.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Unlimited Paid Time Off

Remote Work Options

Mental Health Support

Company Equity

401(k) Retirement Plan

401(k) Company Match

Flexible Work Hours

Parental Leave

Gym Membership

Phone/Internet Stipend

Home Office Stipend

Risks

Emerging partnership management platforms increase competition, potentially eroding market share.

AI-driven marketing tools may outpace impact.com's technology, risking client attrition.

Stringent data privacy regulations could raise compliance costs and complexity.

Differentiation

Impact.com offers a comprehensive partnership management platform since 2008.

The platform supports diverse partnerships, including affiliates, influencers, and B2B.

Global presence with offices in major cities enhances localized support and expertise.

Upsides

Launch of impact.com/advocate expands into referral marketing, driving new revenue streams.

Recognition as #1 affiliate network for 2024 boosts brand credibility and client attraction.

Strategic partnerships with brands like HSN and VistaPrint indicate strong market position.

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