Customer Success Manager at Topline Pro

New York, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Marketing TechnologyIndustries

Requirements

1+ years of early career experience delivering on scoped responsibilities with coaching
Strong verbal communication; confident and comfortable on customer calls
Tech-savvy and able to learn new platforms quickly
Patient and empathetic when working with customers who have low tech familiarity
Strong time management and organizational skills
Growth mindset: open to feedback, eager to improve, and adaptable in a startup setting
Natural relationship builder who enjoys talking with people every day
Thrives in high-energy, fast-changing environments
Comfortable following established guidelines, but quick to ask questions when things are unclear
Able to handle simple tasks independently while seeking support for more complex situations

Responsibilities

Make a minimum of 30 customer calls per day, balancing training, proactive outreach, and retention conversations
Build strong, trust-based relationships with small business owners (our “pros”)
Help customers adopt tools like websites, SEO, ads, and AI features by making them simple and accessible
Drive retention by preventing churn, recovering delinquent accounts, and delivering creative solutions
Manage competing tasks and priorities effectively in a fast-paced, dynamic environment
Capture customer feedback and share it with product, engineering, and support teams

Skills

Key technologies and capabilities for this role

Customer SuccessCustomer RetentionOutbound CallingSEOOnline AdsAI ToolsWebsite ManagementRelationship BuildingTime ManagementCustomer Feedback

Questions & Answers

Common questions about this position

What is the salary and compensation for this Customer Success Manager role?

The position offers a $65k base salary with $80k OTE plus an equity package.

Is this role remote or onsite, and where is it located?

This is an onsite position.

What skills and experience are required for this position?

Requirements include 1+ years of early career experience, strong verbal communication, tech-savviness, patience and empathy, and strong time management and organizational skills.

What is the company culture like at Topline Pro?

The culture is high-energy, fast-paced, and supportive in a startup environment, with values like No Bullsh*t (delivering genuine value) and Think Big, Learn Fast (moving quickly on data).

What makes a strong candidate for this Customer Success Manager role?

Strong candidates are natural relationship builders who thrive in high-energy environments, have a growth mindset, are comfortable on calls, and are excited to grow skills in an early-career startup role.

Topline Pro

Generative AI platform for home services

About Topline Pro

Topline Pro provides a Generative AI platform that helps home service businesses improve their online presence and customer engagement. The platform allows users to create custom websites that are optimized for search engines, making it easier for potential customers to find them. Additionally, it includes an application that manages content for local listings, automates social media posts, and enables online payment processing. This service is particularly beneficial for small businesses and home service professionals, as it simplifies their operations and enhances their visibility in the market. Unlike many competitors, Topline Pro focuses specifically on the home services sector and offers subscription-based access to its tools, ensuring that clients have ongoing support and resources to grow their businesses.

Boston, MassachusettsHeadquarters

2020Year Founded

$16.5MTotal Funding

SERIES_ACompany Stage

Consumer Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Paid Holidays

401(k) Retirement Plan

Company Equity

Risks

Increased competition from companies like Honey Homes and Puls Technologies.

Slowdown in the housing market may impact demand for home services.

Rising raw material prices could reduce investment in subscription-based platforms.

Differentiation

Topline Pro uses Generative AI to enhance discoverability and trust for home services.

The platform offers SEO-optimized websites, boosting online visibility for small businesses.

Topline Pro automates social media and payment processes, streamlining business operations.

Upsides

Raised $12M in Series A funding, indicating strong investor confidence.

Named to 2023 SMBTech 50, highlighting its growth potential and industry recognition.

Growing demand for AI-driven SEO tools aligns with Topline Pro's offerings.

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