[Remote] Customer Success Manager at HackerOne

Austin, Texas, United States

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$81,000 – $108,000Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, SoftwareIndustries

Requirements

Manage a portfolio of customer accounts
Focus on engagement, satisfaction, and retention
Proactively oversee the renewal process for assigned accounts
Conduct regular check-ins with customers
Gather feedback and address customer concerns
Serve as a primary point of contact for customers
Provide guidance and support to help customers achieve their goals
Advocate for customer needs within HackerOne
Collaborate with internal teams to resolve issues
Assist new customers with the onboarding process
Ensure a smooth transition and successful adoption of HackerOne's products
Provide ongoing training and support to customers
Help customers fully utilize HackerOne's solutions
Optimize customer security programs
Work closely with Sales, Product, and Engineering teams
Align on customer needs and share feedback
Support account growth opportunities
Participate in internal initiatives to improve processes
Share best practices and contribute to a culture of continuous improvement
Utilize CRM and analytics tools to monitor account performance

Responsibilities

Oversee the renewal process for assigned accounts

Skills

Customer Relationship Management

Account Management

Customer Satisfaction

Communication

Problem-solving

HackerOne

Platform connecting ethical hackers with brands

About HackerOne

HackerOne provides a platform that connects global brands with ethical hackers to improve their cybersecurity. The platform allows companies to identify and monitor risks in their digital assets by utilizing the skills of ethical hackers who conduct penetration tests to find vulnerabilities. Clients can import their asset data and use the platform to rank the risk of exploitable assets, ensuring a proactive approach to application security. Unlike many competitors, HackerOne offers 24/7 security coverage and the ability to scale services based on client needs. The goal of HackerOne is to promote a proactive security culture by encouraging companies to implement bug bounty programs as part of their cybersecurity strategy.

San Francisco, CaliforniaHeadquarters

2012Year Founded

$155.1MTotal Funding

SERIES_ECompany Stage

CybersecurityIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Employee Assistance Program

Digital First Stipend

Equity Stock Options

Retirement Plans

Leaves of Absence

Risks

Increased competition from AI-focused bug bounty programs may divert ethical hackers.

The free tier could reduce revenue from smaller clients opting for complimentary services.

Geopolitical tensions may impact partnerships in regions like the Middle East.

Differentiation

HackerOne connects businesses with ethical hackers for proactive security measures.

The platform offers a unique bug bounty solution to reduce security incident risks.

HackerOne provides 24/7 security coverage and scalable, cost-effective solutions.

Upsides

Growing demand for bug bounty programs enhances HackerOne's market position.

Partnerships in the Middle East expand HackerOne's global reach and influence.

The free tier for vulnerability disclosure attracts startups and smaller businesses.

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