Customer Success Manager -- Mid Market
Common RoomSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Rental Marketplaces, Martech, Data SaaSIndustries
Requirements
Candidates should have at least 1 year of experience in Customer Success Management, account management, or a related field, 2+ years of direct experience within the Multi-Family Property Management industry, demonstrating knowledge of industry-specific software, strong relationship-building abilities, and an overall understanding of industry operations, and be highly organized with the ability to manage a large book of business.
Responsibilities
The Customer Success Manager will build and nurture strong relationships with customers to understand their goals, drive spend across their business by identifying opportunities, ensure customer data is accurate, conduct business reviews, create and document client success plans, collaborate with product, support, and marketing teams, and ensure customers are successful in using the platform and achieving their business objectives.
Skills
Customer Relationship Management
Account Management
Upselling
Customer Feedback
Renewal Process
Customer Advocacy
Personalized Customer Support
Routable
Automates business payments and invoicing
About Routable
Routable automates business payments for enterprise and mid-market clients, streamlining accounts payable and receivable processes. The platform manages the entire payment lifecycle, including invoice processing, payment scheduling, and real-time payouts. By using Optical Character Recognition (OCR) technology, Routable can scan invoices and create payables, significantly reducing processing time by 60%. The company generates revenue through subscription fees for its platform and transaction fees for processed payments, partnering with banks to ensure secure fund transfers. Routable prioritizes security with a dedicated team monitoring systems for vulnerabilities, which helps build trust with clients. The company fosters a culture of empathy and inclusiveness, focusing on strong customer relationships and exceptional support.
San Francisco, CaliforniaHeadquarters
2017Year Founded
$44.8MTotal Funding
SERIES_BCompany Stage
Fintech, Financial ServicesIndustries
51-200Employees