[Remote] Customer Success Manager at Color

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Experience in the healthcare and benefits space
Passionate about working with benefits and union leaders on improving health and cancer outcomes
Experience in client strategy and management
Experience in relationship management
Experience in performance monitoring and operational excellence
Problem-solving skills
Collaboration skills

Responsibilities

Lead a portfolio of employee and union clients
Lead/collaborate on the onboarding process for new clients
Develop customized service and strategy plans for each client
Collaborate with client and member engagement team to drive enrollment and engagement
Own and maintain a high client retention and renewal rate
Create successful upsells and expansion opportunities
Build and maintain strong, long-term relationships with key stakeholders
Convert clients into Color advocates
Enable and support strong trust-based relationships with client’s benefits consultants and partner vendors
Act as a trusted advisor, providing guidance on best practices
Manage client issues and escalations
Monitor client engagement and performance metrics
Conduct regular check-ins and business reviews
Provide strategic analysis of member engagement performance and program metrics
Serve as the client’s advocate, addressing concerns and resolving issues
Proactively identify opportunities for improvement and optimization
Partner with sales, product, and marketing teams to align on client needs
Contribute to the development of tools, resources, and programs that enhance the client experience

Skills

Color

Provides genetic testing and health screenings

About Color

Color provides genetic testing and health screening services aimed at making healthcare more accessible and affordable. The company offers a variety of tests, including those for COVID-19, which help individuals learn about their genetic risks for different health conditions. These tests can be purchased directly by consumers or through healthcare providers, and Color also collaborates with employers to create personalized health programs for their workforce. What sets Color apart from its competitors is its focus on preventive healthcare and the integration of genetic counseling services, which assist individuals in understanding their results and making informed health choices. The goal of Color is to enhance overall health and wellness by empowering people with genetic insights and improving workplace health through tailored programs.

Burlingame, CaliforniaHeadquarters

2014Year Founded

$441.6MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

501-1,000Employees

Benefits

Competitive salary

Comprehensive medical, dental, vision, life, and disability benefits. Including employer HSA contributions.

401(k) match

Monthly lunch, phone, and wifi stipend for remote employees

Generous vacation policy, paid holidays and company-wide recharge days

Monthly stipend to spend on your well being

Equal paid parental leave for birthing and non-birthing parents

Four complementary clinical-grade genetic testing kits for you and your family

Risks

AI solutions may face data privacy and security challenges.

Over-dependence on AI could lead to misdiagnosis if systems fail.

Regulatory scrutiny on AI applications in healthcare may increase.

Differentiation

Color integrates AI for personalized cancer screening, enhancing early detection and treatment.

Partnership with American Cancer Society expands access to underserved communities.

Focus on comprehensive cancer care from screening to management sets Color apart.

Upsides

AI-driven screening reduces time for doctors to analyze patient records, improving outcomes.

Partnership with OpenAI enhances service offerings and market position.

Free at-home screenings align with mission of equitable healthcare access, expanding reach.

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