[Remote] Customer Success Manager, Daylight at Routable

Remote

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Rentals, Multifamily, Martech, SaaSIndustries

Requirements

5+ years of experience in Customer Success, Account Management, or Consulting, preferably in SaaS or PropTech
Experience in multifamily revenue management, pricing strategy, or asset management is strongly preferred
Proven ability to communicate technical or data-driven insights to executive-level stakeholders
Strong analytical and problem-solving skills with a bias for action
Highly organized and comfortable managing multiple complex accounts simultaneously
Proficient in Salesforce or similar CRM tools, Google Suite, and analytics dashboards
Excellent written and verbal communication skills; capable of influencing cross-functional stakeholders
Bachelor’s degree required; advanced degree or relevant industry certifications a plus

Responsibilities

Manage a portfolio of Daylight customers, ensuring successful adoption, engagement, and renewals
Partner closely with Pricing Advisors to deliver measurable pricing performance and customer satisfaction
Lead QBRs and business reviews focused on ROI, rent growth, and product impact
Drive customer utilization through proactive outreach, data insights, and process recommendations
Collaborate cross-functionally with Product, Onboarding, and Support to address issues and influence roadmap priorities
Own renewals and support expansion opportunities in collaboration with Sales
Act as the customer advocate internally, ensuring feedback is captured and prioritized
Maintain accurate customer records and engagement notes in CRM systems (Salesforce, Asana, etc.)
Provide mentorship and subject matter input to peers as Daylight scales

Skills

Key technologies and capabilities for this role

Customer SuccessCustomer Relationship ManagementMultifamily Pricing StrategyData-Driven Decision-MakingQBRsRevenue ManagementSaaSROI AnalysisRent GrowthPricing Advisors

Questions & Answers

Common questions about this position

Is this role remote?

Yes, the company operates as a 100% remote team across the U.S.

What experience is required for the Customer Success Manager role?

Candidates need 5+ years in Customer Success, Account Management, or Consulting, preferably in SaaS or PropTech, plus experience in multifamily revenue management or pricing strategy is strongly preferred.

What is the company culture like at Routable?

The company has a strict no assholes policy, a community of high-performing people who take work seriously but not themselves, and emphasizes people who genuinely like each other.

What is the salary for this position?

This information is not specified in the job description.

What makes a strong candidate for this Customer Success Manager role?

Strong candidates have 5+ years in Customer Success or similar, experience in multifamily revenue management or PropTech, proven ability to communicate data insights to executives, strong analytical skills, and high organization.

Routable

Automates business payments and invoicing

About Routable

Routable automates business payments for enterprise and mid-market clients, streamlining accounts payable and receivable processes. The platform manages the entire payment lifecycle, including invoice processing, payment scheduling, and real-time payouts. By using Optical Character Recognition (OCR) technology, Routable can scan invoices and create payables, significantly reducing processing time by 60%. The company generates revenue through subscription fees for its platform and transaction fees for processed payments, partnering with banks to ensure secure fund transfers. Routable prioritizes security with a dedicated team monitoring systems for vulnerabilities, which helps build trust with clients. The company fosters a culture of empathy and inclusiveness, focusing on strong customer relationships and exceptional support.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$44.8MTotal Funding

SERIES_BCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

🏥 Great Health, Dental & Vision Insurance

💲 Competitive salary

📈 Stock options

💰 401k

💸 Work from Home stipend

🚀 We're a remote team

🏝 Flexible vacation policy

Risks

Increased competition from Flexport's digital freight platform pressures Routable to enhance offerings.

Boost Payment Solutions' partnership may attract clients away from Routable.

Rising digital payment fraud tactics necessitate continuous enhancement of fraud prevention measures.

Differentiation

Routable automates the entire payment lifecycle, reducing manual work significantly.

The platform uses OCR technology, cutting invoice processing time by 60%.

Routable partners with banks to ensure secure fund transfers.

Upsides

Partnership with Convera expands Routable's global payment capabilities.

Growing AP automation trend in logistics offers expansion opportunities for Routable.

Routable's real-time payment solutions align with gig economy demands.

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