Customer Success Manager - DACH at Insider

Munich, Bavaria, Germany

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Marketing Technology, Customer ExperienceIndustries

Requirements

(Not explicitly listed; inferred from context: Experience in customer success, SaaS, or B2B environments, particularly in DACH region)
Strong communication and relationship-building skills to act as the face of the company
Ability to understand client needs and match them to product features
Technical aptitude to work with engineers, developers, and product specialists
German language proficiency (implied by DACH focus)

Responsibilities

Act as the face of Insider to clients and bridge between their needs and company technology
Help clients understand their needs and match them to the best features and products
Ensure clients utilize the technology optimally to provide world-class service
Monitor and facilitate customer adoption of the technology
Collaborate with engineers, developers, and product specialists for client tech support when required
Develop and maintain key account plans to identify opportunities for adding value to clients
Proactively provide constant feedback to the team on market/client insights

Skills

Customer Success

SaaS

B2B

Account Management

Customer Experience

Marketing Platforms

DACH

Insider

Growth management platform for digital marketers

About Insider

Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.

Istanbul, TürkiyeHeadquarters

2012Year Founded

$751MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Professional Development Budget

Risks

Rapid expansion may strain resources and affect service quality.

Integration challenges from mergers and acquisitions could impact performance.

Reliance on AI exposes Insider to data privacy regulation risks.

Differentiation

Insider offers a unified Growth Management Platform for digital marketers.

The platform uses AI to deliver personalized customer experiences across multiple channels.

Insider's SaaS model ensures scalability and steady revenue through subscription fees.

Upsides

Insider raised $500M in 2024 to boost AI strategy and global expansion.

The company is expanding in Latin America, creating 160 jobs by 2027.

Insider's platform is used by Fortune 500 companies, enhancing its market credibility.

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