Customer Success Manager, Corporate at AlphaSense

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, TechnologyIndustries

Requirements

2–4+ years of experience in Customer Success

Responsibilities

Engage with end users through virtual and in-person meetings, email, ‘warm’ calling direct lines, etc., to deliver value through platform adoption and use case mapping
Drive adoption and value by monitoring usage, delivering tailored strategies, and leading client sessions to unblock barriers to feature adoption
Guide new clients through onboarding, training, and best-practice adoption to ensure a strong foundation, both virtually and in person
Partner with sales and account management teams to strengthen adoption, support renewals, and articulate AlphaSense’s differentiated and competitive value
Proactively leverage insights, analytics, and feedback to anticipate risks, highlight wins, and strengthen customers’ ROI case for AlphaSense
Act as the advocate for client needs internally by collaborating with Sales, Support, Account Management, and Product teams, collecting client value stories and statements to shape priorities and strategy

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementClient EngagementProduct ExpertiseIndustry KnowledgeSaaSMarket Intelligence

Questions & Answers

Common questions about this position

What is the salary or compensation for the Customer Success Manager role?

This information is not specified in the job description.

Is this Customer Success Manager position remote or does it require office work?

This information is not specified in the job description.

What skills are required for the Customer Success Manager role?

The role requires strong client engagement skills through virtual and in-person meetings, email, and calling; ability to drive adoption and value by monitoring usage and delivering tailored strategies; and expertise in onboarding and ongoing training.

What is the company culture like at AlphaSense for the Customer Success team?

The Customer Success organization is dedicated to ensuring clients realize full value from the platform, working as integrated partners with industry knowledge, product expertise, and deep client understanding to uncover use cases, accelerate adoption, and create feedback loops for product innovation.

What makes a strong candidate for the Customer Success Manager position?

Strong candidates proactively monitor usage, adoption, and account health, partner with Account Managers to optimize the customer journey, and focus on aligning the platform to client goals while embedding it into their workflows.

AlphaSense

AI-driven financial research platform

About AlphaSense

AlphaSense provides a financial research platform that uses artificial intelligence to help clients gain insights into various companies, industries, and market trends. Users can search through a vast library of over 300 million documents, which includes both external and proprietary content. The AI technology streamlines the research process by automating repetitive tasks, allowing clients to concentrate on analyzing the information instead. Additionally, AlphaSense monitors real-time data to highlight important insights, helping clients stay ahead in a rapidly changing market. Unlike its competitors, AlphaSense is particularly focused on data security, implementing advanced measures like the zero trust security model and secure data encryption. The goal of AlphaSense is to empower clients in making informed decisions, whether they are launching new products or providing strategic insights to executives.

New York City, New YorkHeadquarters

2011Year Founded

$1,248.2MTotal Funding

LATE_VCCompany Stage

Cybersecurity, AI & Machine Learning, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Company Equity

Performance Bonus

Remote Work Options

Risks

Rapid AI adoption may homogenize creative outputs, reducing unique value of insights.

Tegus acquisition poses integration challenges, potentially disrupting service delivery.

Reliance on AI exposes AlphaSense to risks of biases and inaccuracies affecting client trust.

Differentiation

AlphaSense leverages AI to provide real-time insights, enhancing decision-making speed and accuracy.

The platform's Generative Search tool offers advanced search capabilities mimicking human analysts.

AlphaSense's acquisition of Tegus expands its content library, offering unmatched insights.

Upsides

Generative AI integration enhances AlphaSense's speed and reliability of financial insights.

The Tegus acquisition significantly expands AlphaSense's content library for comprehensive insights.

AI-driven tools are essential for financial institutions, aligning with AlphaSense's offerings.

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