Customer Success Manager (Contractor) at Xsolla

Beijing, Beijing, China

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

GamingIndustries

Requirements

Bachelor’s Degree or equivalent experience
2+ years of progressive experience
Strong background in account management and customer success management within the gaming industry
Proven track record of working with game developers and publishers
Ability to successfully participate in projects involving cross-functional teams
Ability to problem solve
Experience with Google Suite (Docs, Sheets, Chat, Slides, etc.)
Clear written and verbal communication skills
Strong customer service/interpersonal skills
General Account Management and Marketing knowledge
Ability to immediately handle a significant workload and effectively prioritize projects with a high degree of autonomy
Effective time management skills and excellent attention to detail
Ability to understand client needs and translate them into business offerings
Ability to overcome tough objections and win the support of key stakeholders
Must be a problem solver and team player
Large appetite for learning and a results-oriented mindset
Ability to work with minimal supervision while achieving a high degree of accuracy and meeting deadlines
Understanding of JIRA, Basecamp, & Confluence

Responsibilities

Main point of contact for all matters relating to the client’s existing portfolio
Manage the sustainment and growth of a client by creating positive relationships
Provide clients with a quarterly health check to proactively review their needs, account management, and make recommendations for improvements
Cross sell and upsell new business opportunities with existing clients
Maintain account records to reflect any changes
Assist with a variety of projects as business needs dictate
Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Skills

Key technologies and capabilities for this role

Account ManagementCustomer SuccessRelationship BuildingCross-SellingUpsellingPartnership RetentionNegotiationGaming Industry

Questions & Answers

Common questions about this position

Is this position remote or does it require office work?

This information is not specified in the job description.

What experience and skills are required for the Customer Success Manager role?

A Bachelor’s Degree or equivalent with 2+ years of progressive experience is required, along with strong account management and customer success background in the gaming industry, clear communication skills, problem-solving abilities, Google Suite experience, and the capacity to work autonomously.

What is the compensation or salary for this role?

This information is not specified in the job description.

What does Xsolla's company culture emphasize?

Xsolla emphasizes longevity, opportunity, vision, and enjoying the game, with a mission to empower game creators worldwide through support and resources while partnering with industry leaders.

What makes a strong candidate for this Customer Success Manager position?

Ideal candidates have a gaming industry background with game developers and publishers, proven account management skills, strategic thinking for relationship building and deal negotiation, plus a results-oriented mindset, problem-solving ability, and comfort working with minimal supervision.

Xsolla

Integrated payment solutions for video games

About Xsolla

Xsolla provides integrated payment solutions and tools specifically designed for video game publishers and developers. Their services include payment processing, fraud detection, and gamified experiences, which help clients monetize their games and engage players effectively. Xsolla operates in over 200 countries, supports more than 130 currencies, and offers services in over 20 languages, making it accessible to a wide range of clients from indie developers to large publishers. Unlike many competitors, Xsolla focuses exclusively on the video game industry, allowing them to tailor their offerings to meet the unique needs of game developers. The company's goal is to enhance the gaming experience for players while providing developers with the tools they need to succeed.

Los Angeles, CaliforniaHeadquarters

2005Year Founded

$73MTotal Funding

DEBT_PPCompany Stage

Fintech, Entertainment, GamingIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Professional Development Budget

Risks

Web3 expansion with Xsolla ZK may face regulatory challenges in strict regions.

MENA market entry with iBLOXX could encounter geopolitical and market barriers.

Technical integration of 'Pay with Points' may struggle with user adoption issues.

Differentiation

Xsolla offers a comprehensive suite of tools for game monetization and distribution.

The company supports over 130 currencies and 20 languages, enhancing global reach.

Xsolla's partnerships with major gaming entities like Valve and Ubisoft boost credibility.

Upsides

Xsolla's launch of Xsolla ZK taps into the growing Web3 gaming market.

The Mastercard partnership introduces innovative payment solutions like 'Pay with Points'.

Collaboration with iBLOXX expands Xsolla's presence in the MENA gaming ecosystem.

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