Customer Success Manager (Canada) at FutureFit AI

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, HR Tech, EdTechIndustries

Requirements

Proven ability to manage customer relationships and build long-term trust with key stakeholders
Track record of solving complex problems with structured thinking and a focus on outcomes
Experience leading customer meetings and communicating clearly with executives, staff, and technical teams
Background in managing multiple projects at once, keeping timelines, deliverables, and stakeholders aligned
Exposure to strategic planning, connecting daily work to broader customer and business goals
Experience handling sensitive conversations in a way that balances empathy with accountability
Ability to create effective presentations that simplify complex ideas for a range of audiences
Living in Toronto, Canada (hybrid role with 1-2 days/week in-office)
Bonus: Comfort interpreting data and metrics to surface insights that inform adoption, renewals, and product feedback
Bonus: At least one of - Consulting experience; Utility player at a technology and/or impact start-up of <100 team members; Workforce development experience; Customer success or sales experience

Responsibilities

Build Relationships: Develop and maintain strong ties with customer stakeholders. Act as their main point of contact and build trust through timely, proactive communication
Support Customers: Lead customers through implementation and ongoing success. Coordinate with teammates across Customer Success, Growth, Product, and Engineering to deliver results
Drive Adoption: Guide customers on how to get the most from the platform, whether that’s upskilling job seekers, improving staff capacity, or solving talent shortages
Grow Product Expertise: Stay current on new features and updates. Share best practices, host feedback calls, and help customers tailor the platform to their needs
Renewals and Growth: Identify renewal and upsell opportunities early. Partner with Sales to expand accounts and drive long-term value
Voice of the Customer: Translate customer needs into insights that shape our roadmap. Ensure feedback is not just heard but acted on across the company

Skills

Key technologies and capabilities for this role

Customer SuccessRelationship ManagementStakeholder CommunicationCustomer OnboardingProduct AdoptionImplementation SupportFeedback CollectionAccount Management

Questions & Answers

Common questions about this position

Is this a remote or hybrid role?

This is a hybrid position.

What experience is required for the Customer Success Manager role?

Required experience includes proven ability to manage customer relationships and build long-term trust, a track record of solving complex problems with structured thinking, experience leading customer meetings and communicating with executives, managing multiple projects, strategic planning, and handling sensitive conversations with empathy and accountability.

What is the company culture like at FutureFit AI?

The culture is high velocity, high intensity, high trust, high bar, high impact, with a will to win, emphasizing humility, pursuing audacious goals, and motivation by meaningful impact.

What are the main responsibilities of this role?

Responsibilities include building relationships with customer stakeholders, supporting customers through implementation, driving adoption, growing product expertise, handling renewals and growth, and acting as the voice of the customer.

What tips do you have for applying to this position?

Apply if you see a strong fit even if not perfect, as data shows men apply at 3/10 requirements while women wait for 10/10; the company encourages everyone to apply with a strong match.

FutureFit AI

AI-powered career guidance and navigation tool

About FutureFit AI

FutureFit AI offers an AI-powered tool that helps individuals navigate their career paths by assessing their skills, exploring job opportunities, and outlining steps to achieve their goals. This tool is particularly useful in the changing job market, catering to those looking to transition careers and organizations supporting employee development. By analyzing labor market data, FutureFit AI provides personalized career guidance through a subscription model, partnering with educational institutions and workforce agencies. The company's goal is to transform career transitions with data-driven insights that empower users to make informed decisions.

New York City, New YorkHeadquarters

2018Year Founded

$5.2MTotal Funding

EARLY_VCCompany Stage

Data & Analytics, AI & Machine Learning, EducationIndustries

11-50Employees

Benefits

Remote Work Options

Stock Options

Risks

Competition from platforms like Pathfinders may reduce FutureFit AI's market share.

Rapid AI advancements require FutureFit AI to continuously update its platform.

Data privacy concerns could impact FutureFit AI's data collection and analysis.

Differentiation

FutureFit AI uses equity-focused algorithms for personalized career guidance.

The platform offers a GPS-like tool for career navigation, unique in the market.

FutureFit AI partners with Fortune 500 companies and governments for workforce development.

Upsides

Growing demand for AI-driven career tools boosts FutureFit AI's market potential.

Rising interest in skills-based hiring aligns with FutureFit AI's offerings.

Increased investment in reskilling initiatives could expand FutureFit AI's partnerships.

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