Job Description: Customer Success Manager (Bilingual - Italian)

Employment Type: Full-time Location Type: Remote Salary: Not Specified

Position Overview

Keeper is seeking a driven, bilingual (Italian) Customer Success Manager to join a high-producing team within our B2B sales division. This role is pivotal in expanding and developing customer relationships, offering valuable skills within one of the fastest-growing cybersecurity companies.

About Keeper

Keeper Security is a global leader in cybersecurity, transforming security for individuals and organizations worldwide. Our intuitive solutions, built with end-to-end encryption, protect users across all devices and locations. Keeper's zero-trust privileged access management platform deploys rapidly and integrates seamlessly, preventing breaches, reducing help desk costs, and ensuring compliance. Trusted by millions of individuals and thousands of organizations, Keeper excels in password, passkey, and secrets management, privileged access, secure remote access, and encrypted messaging. Discover more at KeeperSecurity.com.

About the Job

Join an elite group of high-performing Customer Success professionals with experience in SME and Enterprise accounts. Our team comprises seasoned technologists passionate about helping companies maximize their technology investments and skilled at identifying new business and expansion opportunities within named accounts. As a Customer Success Manager, you will manage an established client base and be responsible for revenue growth through these accounts by leveraging our industry-leading solutions.

Responsibilities

• Thrive in a supportive yet independent work environment with opportunities for growth.
• Meet or exceed sales targets within the SMB Cohort.
• Communicate effectively with Italian-speaking customers, both written and verbal.
• Engage with customers at the Senior Management level and support relationship building with C-level contacts.
• Collaborate with clients to negotiate contract renewals, cross-sells, and upsells.
• Work with clients to establish business and technical goals and potential through technical and Quarterly Business Reviews (QBRs).
• Maintain structured engagement with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team, and close deals.
• Advise customers on best practices for securing their business against password-related breaches.
• Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value throughout their lifecycle.
• Consistently demonstrate knowledge of Customer Success best practices, stay updated on industry trends, and act as a Customer Success and Cybersecurity advisor to your customers.
• Understand and navigate account procurement practices to negotiate licensing contracts.
• Resolve customer issues independently and through collaboration with other Keeper Security teams, approaching all situations with curiosity and creativity. This may involve troubleshooting and require deep technical knowledge of our solutions and the password management space.
• Build strong customer relationships by maintaining high levels of engagement, adoption, and communication. Conduct QBRs to update clients on their vulnerabilities and new product features.
• Become a Keeper Security product expert for your customers and occasionally assist on Sales or Marketing calls/webinars.

Requirements

• Permanent residency in Ireland.
• Bilingual proficiency in Italian (written and verbal).
• This is a hybrid position for those living within commuting distance to our Cork, Ireland office, or fully remote for those living outside of commuting distance.

Application Instructions

Not Specified.