Customer Success Manager, Bilingual (Italian) - EMEA

Cork, County Cork, Ireland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, SoftwareIndustries

Requirements

Candidates must permanently reside in Ireland and possess strong communication skills, particularly in Italian, both written and verbal. Experience in sales, preferably within the cybersecurity or SaaS industry, is preferred, along with a proven track record of meeting or exceeding sales targets and managing customer relationships at the senior management level. Familiarity with SMB accounts and contract negotiation is also beneficial.

Responsibilities

As a Customer Success Manager, the individual will be responsible for thriving in a supportive yet independent environment, exceeding sales targets within a specific SMB cohort, communicating with Italian-speaking customers, building relationships with C-level contacts, working with clients to negotiate renewals and identify expansion opportunities, establishing business and technical goals, maintaining a structured cadence with customer accounts, advising customers on best practices, proactively managing customer success, resolving customer issues, and becoming a product expert for their assigned customers.

Skills

Customer Success

Client Relationship Management

Account Growth

Bilingual (Italian)

Sales

Technology Adoption

Cybersecurity

Keeper Security

Cybersecurity solutions for data protection

About Keeper Security

Keeper Security provides cybersecurity solutions aimed at protecting sensitive data for individuals and businesses. Its main product is a zero-knowledge security platform, which means that the company cannot access the data stored by its users, ensuring high levels of privacy and security. This platform is scalable, allowing it to adapt to the needs of various organizations, from small businesses to large enterprises. Unlike many competitors, Keeper Security is recognized for its extensive audits and certifications, which enhance user trust. The company operates on a subscription-based model, offering tailored plans for personal, family, student, business, and enterprise use, with options for multi-year commitments that provide savings. The goal of Keeper Security is to deliver reliable data protection while ensuring continuous updates and support for its users.

Chicago, IllinoisHeadquarters

2011Year Founded

$58.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

CybersecurityIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Emerging cybersecurity startups could erode Keeper's market share.

AI-driven cyber threats require Keeper to continuously adapt its security protocols.

Regulatory scrutiny on data privacy may increase Keeper's compliance costs.

Differentiation

Keeper Security offers a zero-knowledge security platform ensuring maximum data privacy.

The company is SOC-2 and ISO 27001 certified, enhancing trust and reliability.

Keeper's subscription model provides continuous updates and tailored plans for diverse customer needs.

Upsides

Growing demand for zero-trust architecture boosts Keeper's market potential.

Strategic partnerships, like with Sherweb, expand Keeper's market reach.

Increased cybersecurity needs in sectors like legal and sports enhance Keeper's relevance.

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