Customer Success Manager - Australia/APAC (Remote in Australia) at Immersive Labs

Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, TechnologyIndustries

Requirements

A number of years experience in Customer Success, account management, or equivalent within a SaaS environment
Experience in Cybersecurity or Cyber Risk Management is strongly preferred
Exceptional planning, presentation, and written communication skills
Experience in implementing customer solutions and client management
Experience in project management with a proven track record of managing multiple projects to completion

Responsibilities

Partner with our customers to ensure effective onboarding - setting them up for success
Create and execute a communications plan to engage effectively throughout the customer journey
Align strategy and build programs for customers, with objectives and measurable outcomes
Collaborate with our product and customer support team to share new features
Nurture upsell and cross-sell opportunities in partnership with sales to increase account penetration
Monitor CSAT and resolve concerns with the assistance of internal teams

Skills

Customer Success

Onboarding

Customer Enablement

Account Management

Upsell

Renewal Management

Customer Lifecycle

Cyber Resilience

Customer Centricity

Immersive Labs

Cybersecurity training platform using AI

About Immersive Labs

Immersive Labs offers a cybersecurity training platform that focuses on human-centric learning for large organizations. Their hands-on labs use Artificial Intelligence (AI) to create real-world scenarios, helping teams improve their skills and respond effectively to cyber threats. The platform also provides performance metrics to measure progress and supports recruitment and retention of cybersecurity talent. Immersive Labs aims to enhance organizational resilience against cyber incidents by equipping the workforce with essential skills.

Bristol, United KingdomHeadquarters

2017Year Founded

$184.1MTotal Funding

LATE_VCCompany Stage

Cybersecurity, AI & Machine LearningIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Disability Insurance

Mental Health Support

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Enhanced Parental Leave

Professional Development Budget

Recognition & Rewards

Risks

Sophisticated prompt injection attacks on GenAI bots pose significant security risks.

Bristol's rise as a tech hub increases competition for talent and investment.

Rapid evolution of AI-assisted cyber threats requires continuous adaptation in training programs.

Differentiation

Immersive Labs offers hands-on labs with AI-driven real-world scenarios.

The platform provides granular performance data for individual and team progress measurement.

Immersive Labs focuses on human-centric learning for cybersecurity skill development.

Upsides

Growing demand for cybersecurity training due to remote work and digital transformation.

Increased interest in gamified learning aligns with Immersive Labs' challenge-based approach.

Partnership with DoD enhances credibility and access to defense-related training opportunities.

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