Customer Success Manager at Insurtech Insights at Insurtech Insights

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurtech, Events, InsuranceIndustries

Requirements

Bachelor’s degree in business administration, Management, or a related field
2-5 years of marketing experience
IT skills: Canva, LinkedIn and Excel
Excellent communication skills, critical thinking, and analytical abilities
Strong interpersonal and communication skills
Excellent time management and prioritisation skills in a fast-paced environment

Responsibilities

Collaborate directly with sponsor stakeholders to understand their objectives and translate them into clear, achievable conference deliverables
Serve as the primary point of contact both before and during the conference, ensuring seamless delivery and operational support
Deliver an exceptional customer experience by clearly outlining deadlines, managing tasks, and onboarding sponsors into our ecosystem
Build strong relationships with sponsors by providing consultative guidance, constructively challenging when needed, and supporting them throughout their journey to the conference
Work closely with the operations team to ensure accurate and timely delivery of all logistics
Partner with the sponsorship team to support re-signings and engage in commercial discussions with sponsors, including upsell opportunities
Accurately report the status of each account, escalating any issues to the relevant teams

Skills

Key technologies and capabilities for this role

Project ManagementStakeholder ManagementCustomer SuccessCommunicationOrganizationOutreachEvent ManagementConferences

Questions & Answers

Common questions about this position

What is the salary for the Customer Success Manager role?

The position offers a competitive salary.

Is this Customer Success Manager position remote or office-based?

This information is not specified in the job description.

What skills are required for the Customer Success Manager position?

Candidates need a Bachelor’s degree in business administration, Management, or related field, 2-5 years of marketing experience, IT skills in Canva, LinkedIn, and Excel, plus excellent communication skills, critical thinking, and analytical abilities.

What is the company culture like at Insurtech Insights?

The company features a fast-paced environment with an exceptional entrepreneurial team of young, motivated, and extremely driven people, emphasizing real impact, inspiration, guidance, and unlimited growth potential.

What makes a strong candidate for this Customer Success Manager role?

A strong candidate will have a Bachelor’s degree in a relevant field, 2-5 years of marketing experience, proficiency in Canva, LinkedIn, and Excel, and strong communication, critical thinking, and analytical skills to thrive in a fast-paced entrepreneurial environment.

Insurtech Insights

Connects insurance executives, entrepreneurs, and investors

About Insurtech Insights

Insurtech Insights connects industry executives, entrepreneurs, and investors in the insurance technology sector. It organizes conferences, webinars, and networking events that allow participants to share knowledge and stay updated on industry trends, particularly in areas like AI and Machine Learning in claims management. The platform serves over 13,000 members from more than 80 countries, making it the largest community in insurtech. Unlike competitors, Insurtech Insights focuses on fostering collaboration and innovation through tailored sponsorship packages and membership options, which help companies engage with the community effectively. The goal is to drive advancements in insurance technology by facilitating connections and sharing insights among industry leaders.

London, United KingdomHeadquarters

2018Year Founded

SEEDCompany Stage

Consulting, FintechIndustries

51-200Employees

Benefits

Paid Vacation

401(k) Retirement Plan

Professional Development Budget

Risks

Emerging competition from digital brokers like 123Seguro challenges market position.

Rapid AI advancements may outpace Insurtech Insights' current offerings.

Focus on climate tech and sustainability requires Insurtech Insights to adapt.

Differentiation

Insurtech Insights connects over 13,000 participants annually from 80+ countries.

The company offers a unique platform for insurance executives, entrepreneurs, and investors.

Their events focus on AI and ML integration in insurance, automating claims processes.

Upsides

Growing interest in AI-driven underwriting technologies boosts Insurtech Insights' relevance.

Climate tech integration in insurance presents new opportunities for Insurtech Insights.

Blockchain technology adoption enhances transparency and efficiency in insurance processes.

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