Customer Success Manager - Arabic Speaker

London, England, United Kingdom

Apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality Technology, SoftwareIndustries

Requirements

Candidates must be native Arabic speakers with a Bachelor's degree and 3-5 years of Customer Success experience in a SaaS environment. A proven track record of onboarding clients through complex technical challenges, experience managing accounts with annual contract values between $20K-$100K, strong organizational and time-management skills, exceptional communication abilities, an analytical mindset, and a collaborative nature are required. Familiarity with hospitality technology is a plus.

Responsibilities

The Customer Success Manager will be responsible for understanding Canary's products to communicate their value to clients, leading the client onboarding process, and partnering with clients to demonstrate how Canary's solutions meet their needs and minimize time-to-value. They will also build and maintain strong relationships with key stakeholders, identify pain points and opportunities for growth, and collaborate with Sales to close expansion opportunities. Additionally, they will own a book of business, proactively identify growth opportunities, and act as a trusted advisor to resolve client challenges.

Skills

Customer Success

Client Onboarding

Relationship Management

Product Expertise

Arabic

Hospitality Software

AI Platform

Canary Technologies

Hospitality management software for hotels

About Canary Technologies

Canary Technologies specializes in hospitality management software aimed at improving the guest experience and optimizing hotel operations. Their main product is a Digital Guest Journey Platform that offers features like room upgrades, early check-in, late checkout, and other amenities, allowing hotels to provide personalized services while maximizing revenue. This platform integrates smoothly with existing hotel technologies, ensuring efficient operations. Unlike many competitors, Canary Technologies operates on a subscription-based model, providing a scalable software-as-a-service (SaaS) solution that caters to a wide range of clients, from small boutique hotels to large chains. The company's goal is to transform hotel management by enhancing guest satisfaction and driving revenue growth.

None, CaliforniaHeadquarters

2018Year Founded

$92.5MTotal Funding

SERIES_CCompany Stage

Enterprise Software, Consumer GoodsIndustries

51-200Employees

Benefits

Health insurance

Flexible working hours

Training & career development

Regular team building events

Travel stipend at Canary hotels

Internal promotions

Stocked kitchen

Risks

Emerging competition from Otelier's AP automation product challenges Canary's market share.

Guesty's $130 million funding round enhances its competitive capabilities.

Rapid AI growth in tourism increases pressure on Canary to innovate.

Differentiation

Canary Technologies offers a comprehensive Digital Guest Journey Platform for hotels.

The platform integrates seamlessly with existing hotel technology stacks.

Canary Technologies focuses on AI-driven personalization in guest services.

Upsides

Canary Technologies won eight 2025 HotelTechAwards, showcasing industry recognition.

Partnerships with BWH and TUI Hotels enhance Canary's market presence.

The rise of contactless technology adoption benefits Canary's mobile check-in solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free