Customer Success Lead
WanderSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, CybersecurityIndustries
Requirements
- Deep technical expertise in data security and governance platforms
- Strategic relationship management skills for complex enterprise environments
- Ability to define paths to production rollout and ensure seamless adoption
- Experience providing technical domain expertise and solution design
- Capability to guide customers through onboarding, use case implementation, and optimization
- Proficiency in monitoring customer health metrics and driving adoption initiatives
- Skills in demonstrating measurable business value for renewals and expansions
- Ability to translate customer insights to influence product development
Responsibilities
- Partner with APJ Sales teams and Field CTO’s to define comprehensive customer account strategies
- Act as liaison to customer leadership and build strong relationships with critical stakeholders
- Develop and execute customized onboarding plans incorporating product training, security best practices, and compliance guidance
- Define use case scope, objectives, and deliverables with detailed project timelines
- Lead cross-functional project teams
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a remote position or does it require office work?
Immuta operates a hybrid workplace with offices in Boston, MA; Columbus, Ohio; and College Park, Maryland. Specific remote policy for the APJ Customer Success Manager role is not detailed.
What is the salary or compensation for this Customer Success Manager role?
This information is not specified in the job description.
What key skills are required for the Customer Success Manager position?
The role requires deep technical expertise in data security and governance, strategic relationship management, and the ability to provide solution design and guide customers through onboarding and implementation.
What is the company culture like at Immuta?
Immuta has been recognized by Forbes as a top American startup employer, by Inc. Magazine and BuiltIn as one of the best workplaces, and by Fast Company as one of the top 50 most innovative companies, indicating a positive and innovative work environment.
What makes a strong candidate for this Customer Success Manager role?
Strong candidates will have deep technical expertise in data security and governance, experience in strategic relationship management, and the ability to act as a trusted advisor by guiding customers through onboarding and maximizing platform value.
Immuta
Cloud-based data security and compliance solutions
About Immuta
Immuta provides a data security platform designed for businesses in various sectors, focusing on protecting sensitive information in the cloud. Its main product is a cloud-based service that integrates with major cloud vendors, ensuring data security in line with the National Institute of Standards and Technology (NIST) cybersecurity framework. Immuta offers several key features: sensitive data discovery, which helps businesses identify and classify sensitive data; security and access control, which allows data owners to create and enforce policies using Attribute-Based Access Control (ABAC); and data use tracking and remediation, enabling businesses to monitor data usage and address compliance risks. Unlike many competitors, Immuta emphasizes a comprehensive approach to data protection that combines discovery, access control, and compliance monitoring. The company's goal is to assist businesses in securing their sensitive data and meeting regulatory requirements.
Boston, MassachusettsHeadquarters
2015Year Founded
$258.9MTotal Funding
SERIES_ECompany Stage
Data & Analytics, CybersecurityIndustries
201-500Employees
Benefits
Medical, dental, & vision premiums
100% employer paid mental wellness platform
Stock Options
Wellness perks
Paid parental leave
Unlimited PTO
Learning and Development Resources
Risks
Rapid AI adoption may outpace existing data protection strategies, causing vulnerabilities.
Shadow AI usage poses risks of data breaches and non-compliance.
Complex data architectures challenge consistent security and governance.
Differentiation
Immuta offers a unique multi-layered data governance for RAG-based GenAI solutions.
The platform integrates seamlessly with leading cloud vendors like Snowflake and AWS.
Immuta's Attribute-Based Access Control (ABAC) enhances data security and compliance.
Upsides
Immuta's partnership with Snowflake boosts its credibility and market position.
Recognition as a top startup employer attracts talent and fosters innovation.
Growing demand for data governance solutions aligns with Immuta's offerings.
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