Customer Success Manager, APAC at Keeper Security

Tokyo, Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Technology, SoftwareIndustries

Requirements

Able to work on-site from the Tokyo, Japan office
Communicate in Japanese and English, both verbally and in writing
Experience or ability to interact with customers at Senior Management and C-level
Carry and meet or exceed revenue quotas within assigned accounts
Deep technical knowledge of Keeper's solutions and the password management space
Understanding of Customer Success best practices and industry trends in cybersecurity

Responsibilities

Provide strong interactions with customers at the Senior Management level and support forming relationships with C-level contacts
Work with clients to negotiate contract renewals, cross-sells, and upsells
Work with clients to establish business and technical goals via technical and Quarterly Business Reviews
Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team, and close deals
Advise customers on best practices for securing and protecting their business against password-related breaches
Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
Demonstrate knowledge of Customer Success best practices, stay up to date on industry trends, and operate as a Customer Success and Cybersecurity advisor
Understand and navigate account procurement practices to negotiate licensing contracts
Resolve customer issues, alone and through collaboration with other Keeper Security teams, using curiosity, creativity, troubleshooting, and technical knowledge
Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure clients are up to speed on vulnerabilities and new product features
Become a Keeper Security product expert for customers; occasionally assist on Sales or Marketing calls/webinars as a CSM and Keeper expert
Drive customer advocacy in the form of references, referrals, and case studies
Perform data-driven reviews

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementB2B SalesCybersecurityZero-TrustPrivileged Access ManagementRevenue GrowthClient RelationshipsEnterprise SalesSME Accounts

Questions & Answers

Common questions about this position

Is this role remote or on-site?

This is an on-site position requiring candidates to work from the Tokyo, Japan office.

What language skills are required for this role?

Fluency in Japanese and English is required, both verbally and in writing.

What are the main responsibilities of the Customer Success Manager?

Responsibilities include carrying a revenue quota, negotiating contract renewals and upsells, maintaining customer relationships through Quarterly Business Reviews, and proactively managing a portfolio of accounts to deliver value.

What is the team environment like at Keeper Security?

The team consists of an elite group of proven performers and highly successful Customer Success professionals who are seasoned technologists with a passion for helping companies maximize their technology investments.

What makes a strong candidate for this Customer Success Manager role?

Strong candidates are driven professionals who can thrive in a supportive yet independent workplace, build senior-level relationships including with C-level contacts, and have experience growing revenue in SME and Enterprise accounts.

Keeper Security

Cybersecurity solutions for data protection

About Keeper Security

Keeper Security provides cybersecurity solutions aimed at protecting sensitive data for individuals and businesses. Its main product is a zero-knowledge security platform, which means that the company cannot access the data stored by its users, ensuring high levels of privacy and security. This platform is scalable, allowing it to adapt to the needs of various organizations, from small businesses to large enterprises. Unlike many competitors, Keeper Security is recognized for its extensive audits and certifications, which enhance user trust. The company operates on a subscription-based model, offering tailored plans for personal, family, student, business, and enterprise use, with options for multi-year commitments that provide savings. The goal of Keeper Security is to deliver reliable data protection while ensuring continuous updates and support for its users.

Chicago, IllinoisHeadquarters

2011Year Founded

$58.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

CybersecurityIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Emerging cybersecurity startups could erode Keeper's market share.

AI-driven cyber threats require Keeper to continuously adapt its security protocols.

Regulatory scrutiny on data privacy may increase Keeper's compliance costs.

Differentiation

Keeper Security offers a zero-knowledge security platform ensuring maximum data privacy.

The company is SOC-2 and ISO 27001 certified, enhancing trust and reliability.

Keeper's subscription model provides continuous updates and tailored plans for diverse customer needs.

Upsides

Growing demand for zero-trust architecture boosts Keeper's market potential.

Strategic partnerships, like with Sherweb, expand Keeper's market reach.

Increased cybersecurity needs in sectors like legal and sports enhance Keeper's relevance.

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