Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
HR Technology, SaaSIndustries
Requirements
Candidates should hold a university degree or possess equivalent work experience. A minimum of 2 years in Consulting, Customer Success, Sales, Account Management, Coaching, Training & Development, or a similar customer-facing role is required, ideally within a B2B software company. Fluency in both English and German is essential.
Responsibilities
The Customer Success Manager will help customers achieve the best possible impact using the Leapsome platform and build meaningful relationships with them. They will create the best SaaS customer experience, advise on HR best practices, and drive continued adoption. Responsibilities also include monitoring and improving customer success KPIs, managing customer relationships to minimize churn, identifying expansion opportunities, executing cross-selling strategies, gathering feedback and user stories, and contributing to the product roadmap.
Skills
Customer Success
Account Management
German
SaaS
HR Best Practices
Platform Adoption
Onboarding
Performance Management
Employee Engagement
Leapsome
HR technology platform for employee development
About Leapsome
Leapsome provides a people enablement platform that focuses on improving employee development, productivity, and engagement, especially during times of change. The platform offers tools for performance management, employee engagement, learning, and the goal-setting framework known as Objectives and Key Results (OKRs). It integrates smoothly with existing tools like HR Information Systems, Slack, Teams, Calendar, and Jira, making it easy for companies to adopt without overhauling their current systems. Unlike many competitors, Leapsome emphasizes a subscription-based model and includes a dedicated Customer Success team to help clients maximize the benefits of the platform. The goal of Leapsome is to support organizations in enhancing their workforce's engagement and productivity, ultimately helping them achieve their business objectives.
New York City, New YorkHeadquarters
2016Year Founded
$58.4MTotal Funding
SERIES_ACompany Stage
Enterprise Software, EducationIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hybrid Work Options
Flexible Work Hours
Paid Vacation
Parental Leave
401(k) Company Match
Mental Health Support
Wellness Program
Professional Development Budget
Commuter Benefits
Risks
Free Meetings module may reduce revenue from existing customers.
High employee turnover could affect platform effectiveness perception.
Increased competition from other HR tech companies targeting startups.
Differentiation
Leapsome integrates multiple HR tools into one customizable platform.
The platform supports seamless integration with existing tools like Slack and Jira.
Leapsome offers a subscription-based model with expert customer support.
Upsides
Leapsome's free Meetings module enhances manager alignment and productivity.
AI-driven feedback tools provide personalized employee experiences.
The startup program empowers early-stage businesses with affordable HR solutions.
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