Customer Success Manager at Kiddom

New York, New York, United States

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$90,000 – $120,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, EducationIndustries

Requirements

BA or BS degree or higher
3+ years in project management, account management, implementation, or customer success at a tech company
Background in classroom education, educational administration and large-scale implementations
Proficient in Salesforce, Microsoft Suite, and remote collaboration tools
Familiarity with High Quality Instructional Materials (HQIM)
Experience working within the NYC Public Schools (NYCPS) system
Willingness to travel up to 50% of the time

Responsibilities

Onboarding and training customers
Strategic analysis of customer usage
Monitoring ongoing platform use and growth opportunities
Driving adoption, retention, and expansion of the Kiddom platform
Crafting success plans to achieve customer goals
Collaborating with internal teams (Support, Sales, Marketing, Product, Revenue operations)
Identifying trends and best practices for business growth
Supporting district initiatives and professional learning

Skills

Customer Onboarding

Customer Training

Strategic Analysis

Usage Monitoring

Relationship Management

Platform Adoption

Cross-Functional Collaboration

Customer Success Planning

EdTech Implementation

Kiddom

Digital platform for K-12 education tools

About Kiddom

Kiddom provides a digital platform aimed at improving the teaching and learning experience for K-12 educators and school districts. The platform includes tools for curriculum planning, student assignments, assessment, and analytics. It offers both free and premium versions, with the free version providing essential features and the premium version, Kiddom Academy, offering advanced analytics and reporting tools. Schools and districts can subscribe to the premium services for a fee, which allows them to access more comprehensive features for managing educational data. The platform is available on iOS and Android, enabling teachers to plan and assess learning from anywhere. Kiddom's goal is to enhance educational outcomes by providing data-driven insights and improving communication between teachers and students.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$55MTotal Funding

SERIES_CCompany Stage

Data & Analytics, EducationIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Sick Leave

Unlimited Paid Time Off

Parental Leave

Company Equity

Risks

Intense competition from other EdTech companies may impact Kiddom's market share.

Reliance on partnerships for content poses risks if partnerships dissolve.

Economic downturns could affect school districts' ability to afford premium subscriptions.

Differentiation

Kiddom offers a comprehensive digital platform for K-12 curriculum management and assessment.

The platform supports bilingual education with English and Spanish curricula for grades 6-12.

Kiddom integrates with various learning management systems, enhancing accessibility and usability.

Upsides

Kiddom's recent $35M funding round supports growth and product development.

Partnerships with OpenSciEd and Labster expand Kiddom's high-quality curriculum offerings.

Increased demand for digital curriculum solutions boosts Kiddom's market potential.

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