Customer Success Analyst
H1Salary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Automation, Enterprise SoftwareIndustries
Requirements
- 5+ years of experience in Customer Success, Data Analysis, or Business Insights roles within SaaS or technology environments
- Proficiency in Power BI for data visualization and reporting or another equivalent tool
- Strong analytical thinking with attention to accuracy, patterns, and detail
- Excellent written and verbal communication in English and Spanish
- Ability to work cross-functionally and influence without direct authority
- Capable in building strong relationships
- Collaborative, Listener & Advisor
- Empathy & sympathy
- Strong presentation skills
- Excellent verbal & written skills
- Curiosity and Learning Agility: Constantly seeks new ways to improve how we measure and deliver success
- Accountability: Owns results and follows through with discipline
- Critical Thinking: Balances data, context, and intuition to support sound decision-making
Responsibilities
- Monitor and report on key performance indicators, including adoption, engagement quality, and internal CSAT
- Implement motions to validate license adoption, utilization, projected churn vs expansion, net new customers onboarding and playbook efficiency
- Design and maintain Power BI dashboards to track trends, performance insights, and improvement opportunities
- Collaborate with HUB Leads and Vertical CS Directors to identify best practices, standardize success motions, and amplify value realization
- Translate complex data into clear, actionable recommendations for leaders and delivery teams
- Support cadence reviews and strategic discussions with concise, data-backed storytelling
- Partner directly with the Director, Client Success – HUB Americas, to scale the HUB through analytics, customer insights, and measurable results
- Use business intelligence and event-driven analysis to monitor key success indicators, guide resource alignment, and validate the impact of Customer Success motions
Skills
Analytics
Business Intelligence
KPI Monitoring
Customer Success
Data Analysis
License Adoption
Engagement Quality
CSAT Reporting
UiPath
Robotic process automation software solutions
About UiPath
UiPath provides robotic process automation (RPA) solutions that help businesses improve their efficiency by automating repetitive tasks. Their software allows organizations to create AI-driven workflows and manage these processes through cloud-based orchestration. This means that users can set up automated tasks that run without human intervention, which helps to lower operational costs and boost productivity. What sets UiPath apart from its competitors is its extensive marketplace for third-party integrations, allowing users to enhance their automation capabilities with additional tools and solutions. The main goal of UiPath is to empower organizations to streamline their operations and focus on more strategic activities by reducing the time spent on mundane tasks.
New York City, New YorkHeadquarters
2005Year Founded
$1,936.8MTotal Funding
IPOCompany Stage
Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees
Benefits
Flexible Work Hours
Remote Work Options
Risks
Rapid AI agent evolution may outpace UiPath's current RPA offerings.
High implementation costs and rigidity of traditional RPA tools could deter clients.
Emergence of platforms like Salesforce's Agentforce may provide competitive alternatives.
Differentiation
UiPath offers AI-driven workflows enhancing business efficiency through intelligent automation.
The company provides robust governance and multiple robots on a single virtual machine.
UiPath's marketplace for third-party integrations expands its ecosystem and customer solutions.
Upsides
UiPath leads the 2024 Everest Group automation assessment, showcasing industry leadership.
The launch of AI Trust Layer enhances governance of GenAI features across the platform.
Collaboration with The Bank of East Asia expands UiPath's enterprise automation solutions.
Related Jobs
RemoteRemoteCustomer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
RemoteAnalyst, Customer Insights
ArcadiaSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteCustomer Success Operations Analyst
AppspaceSalary not specified
RemoteActivations Director (Contract)
VimeoSalary not specified
RemotePerformance Creative Manager
PartnerStackSalary not specified
RemoteClient Success Executive
ArineSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)