Customer Success Manager at Fortra

Canada

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

CybersecurityIndustries

Requirements

Strong understanding of cybersecurity solutions and emerging trends
Expert knowledge of product capabilities and ability to customize solutions to customer needs
Proficiency in data analysis and leveraging customer metrics for insights
Excellent communication skills, including delivering clear presentations to technical and non-technical audiences
Empathy and ability to engage customers on a personal level
Sense of urgency and swift response to risks or challenges
Strong attention to detail in deliverables and strategy execution
Stakeholder management skills across customer organizations from frontline to executives

Responsibilities

Maintain cybersecurity knowledge to provide valuable insights and protect customer interests
Offer expert guidance on product capabilities tailored to customer needs
Articulate business impact of solutions to achieve customer strategic objectives
Establish and manage the customer journey from onboarding to renewal for satisfaction, adoption, and retention
Analyze customer data to identify opportunities, manage risks, and drive success strategies
Develop and implement tailored action plans aligned with customer and business goals
Proactively monitor and own customer health, deploying strategies to reduce churn
Build and maintain strong relationships with customer stakeholders
Align product value with customer business outcomes to foster long-term partnerships and advocacy
Identify and nurture upsell/expansion opportunities, collaborating with sales
Collect and communicate customer feedback to internal teams
Collaborate cross-functionally with sales, product, and services teams for onboarding, support, and alignment

Skills

Cybersecurity

Customer Success

Data Analysis

Customer Onboarding

Renewal Management

Strategic Planning

Cross-functional Collaboration

Customer Relationship Management

Fortra

Cybersecurity solutions for businesses and enterprises

About Fortra

Fortra provides cybersecurity solutions aimed at protecting businesses from evolving cyber threats. Their products include threat detection and response, data protection, network security, and automation tools, all designed to work together seamlessly. Fortra differentiates itself from competitors by focusing on customer success and offering integrated and scalable solutions that can adapt to the needs of both small and large organizations. The company's goal is to simplify cybersecurity for its clients, ensuring they can operate securely and efficiently in a complex digital landscape.

Eden Prairie, MinnesotaHeadquarters

1991Year Founded

GROWTH_EQUITY_VCCompany Stage

CybersecurityIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Risks

Increased competition from market leaders may impact Fortra's market share and pricing.

Potential class action suit from ransomware attack could harm Fortra's reputation and finances.

Dependency on third-party distributors may affect direct customer relationships and profit margins.

Differentiation

Fortra offers integrated and scalable cybersecurity solutions for diverse business needs.

The company focuses on customer-centric approaches to enhance cybersecurity posture and automation.

Fortra's XDR solution provides comprehensive security across identity, network, cloud, and endpoints.

Upsides

Growing demand for XDR solutions boosts Fortra's market potential and client base.

Strategic partnerships in North America and EMEA expand Fortra's reach and service offerings.

Recognition as a market leader in security awareness training enhances brand reputation.

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