[Remote] Customer Success Manager at Limble CMMS

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, MaintenanceIndustries

Requirements

Previous experience in a B2B Customer Success or Account Manager position within the SaaS industry
Previous onboarding and implementation experience
Passion for customer success & excellence
Demonstrated ability to communicate effectively via oral & written formats; PowerPoint & Excel skills are a must
Strong conflict resolution skills
Ability to prioritize and multitask on the fly
Resourcefulness, creativity and strategic thinking for troubleshooting problems
Self-motivated and self-directed
Fast learner
Strong attention to detail
Available work hours from 8 AM - 5 PM EST (preference)
Additional Skills – Nice to Have
Background in working with equipment maintenance, machinery, or manufacturing
Fluency in Spanish or French

Responsibilities

Lead new customer onboarding and implementation process while working in close conjunction with Sales and Account Management teams
Proactively drive improvements for the onboarding process to reduce the time to onboard and improve the customer experience
Set strategic direction in customer's use of Limble CMMS to address business challenges via Limble CMMS best practices
Provide additional training, education, and documentation to drive long term customer success
Set outcomes and measurable objectives with the customer
Hold customer and Limble CMMS accountable to delivering against goals and measurements of success
Identify opportunities and risks within customer’s organization, and present recommendations & solutions
Facilitate conversations with customers through a variety of tactics to ensure the customer is on track to seeing maximal value from the Limble CMMS product
Proactively escalate at-risk customers and ensure internal visibility by providing updates, status reports, and next steps on a regular cadence through our communication channels

Skills

Key technologies and capabilities for this role

Customer SuccessOnboardingCustomer EngagementAccount ManagementTrainingCMMSB2B

Questions & Answers

Common questions about this position

What is the compensation for the Customer Success Manager role?

The position offers $85k-125k OTE.

Is this a remote position, and are there any location preferences?

This is a fully remote position, but preference is given to candidates available from 8 AM - 5 PM EST to align with European partners' business hours.

What are the key required skills for this Customer Success Manager position?

Required skills include previous B2B Customer Success or Account Manager experience in SaaS, onboarding and implementation experience, passion for customer success, effective communication with PowerPoint and Excel skills, strong conflict resolution, multitasking ability, resourcefulness, self-motivation, fast learning, and attention to detail.

What benefits does Limble offer?

Benefits include fully remote work, stock options, flexible PTO, 11 paid company holidays, paid parental leave, health, dental, and vision insurance, and employer-paid basic life insurance and short-term disability.

What makes a strong candidate for this Customer Success Manager role?

Strong candidates have previous B2B SaaS Customer Success or Account Management experience, onboarding expertise, and a passion for customer excellence, plus nice-to-haves like background in equipment maintenance or fluency in Spanish or French.

Limble CMMS

Computerized maintenance management software provider

About Limble CMMS

Limble CMMS offers a software solution designed to help organizations manage their maintenance operations efficiently. Their Computerized Maintenance Management System (CMMS) allows users to organize work orders, implement preventive maintenance programs, manage assets, and track spare parts inventory. The software is accessible on mobile devices, making it convenient for technicians to use while on the move. Limble CMMS serves a diverse clientele, from small businesses to large corporations, and operates on a subscription-based model where clients pay for the features they utilize. This approach not only streamlines maintenance processes but also provides a consistent revenue stream for the company. Limble CMMS aims to enhance the efficiency and cost-effectiveness of maintenance management for businesses across various industries.

Lehi, UtahHeadquarters

2015Year Founded

$109.9MTotal Funding

LATE_VCCompany Stage

Industrial & Manufacturing, Consumer Software, Enterprise SoftwareIndustries

201-500Employees