Customer Success Manager at Enigma

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, SaaS, DataIndustries

Requirements

3-4 years of experience at a top-tier consulting firm or financial services company
Adept at managing complex client engagements and driving measurable outcomes
Strong analytical and problem-solving skills with the ability to structure ambiguous problems, develop strategies, and orchestrate their execution
Familiar with Python and SQL and can analyze data in a business context
Excellent written and verbal communication skills with experience presenting to C-level executives
Experience navigating complex organizational structures and building relationships across all levels
Driven by customer empathy, analytical rigor, and strategic thinking

Responsibilities

Owns the ultimate success of their accounts, both retention and expansion opportunities
Develops trusted advisor relationships with C-suite stakeholders and applies structured problem-solving frameworks to identify high-impact opportunities
Designs and executes customer success plans, leads complex implementations, and guides customers on embedding Enigma data into their workflows
Partners cross-functionally to gather customer feedback and inform product roadmap and go-to-market strategy

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementClient RelationshipsC-suite EngagementProblem-SolvingCustomer Success PlansImplementationsCross-Functional CollaborationProduct RoadmapFinancial ServicesConsulting

Questions & Answers

Common questions about this position

What experience is required for the Customer Success Manager role?

The ideal candidate has 3-4 years of experience at a top-tier consulting firm or financial services company, is adept at managing complex client engagements, and has strong analytical and problem-solving skills.

What technical skills are needed for this position?

Familiarity with Python and SQL for analyzing data in a business context is required, along with excellent written and verbal communication skills for presenting to C-level executives.

Is the salary or compensation specified for this role?

This information is not specified in the job description.

What is the work location or remote policy for this position?

This information is not specified in the job description.

What makes a strong candidate stand out for this Customer Success Manager role?

Strong candidates own account success, develop trusted advisor relationships with C-suite stakeholders, design customer success plans, and partner cross-functionally, with bonus for experience in financial services or fintech and familiarity with data products or APIs.

Enigma

Provides financial data for SMBs

About Enigma

Enigma offers detailed insights into the financial health and identity of small and medium-sized businesses (SMBs) by collecting and analyzing data from millions of them. Their proprietary panel covers nearly half of all U.S. card transactions, providing real-time data that is updated monthly. Companies use this information to enhance their sales and marketing strategies, onboard clients, and monitor risks. Enigma differentiates itself by offering comprehensive data that helps businesses improve client targeting and acquisition, generating revenue through access to this valuable information.

New York City, New YorkHeadquarters

2011Year Founded

$158.8MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Financial ServicesIndustries

51-200Employees

Benefits

Company Equity

Risks

Shadow banking surge complicates SMB financial health assessments, impacting accuracy.

Google's cookie policy reversal increases competition in digital marketing strategies.

Rapid AI evolution pressures Enigma to continuously innovate and integrate new solutions.

Differentiation

Enigma provides real-time, accurate data on SMB financial health and identity.

Their proprietary panel covers nearly half of all U.S. card transactions.

Enigma's data is easily integrated into workflows, enhancing client acquisition and retention.

Upsides

Partnership with Databricks enhances data delivery and customer engagement capabilities.

Growing demand for AI-driven insights boosts Enigma's market relevance and potential.

Open banking initiatives create new opportunities for Enigma's data services.

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