[Remote] Customer Success Manager at Insider

Singapore

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Marketing, SaaSIndustries

Requirements

Bachelor’s degree in Marketing, Business, Communications, or a related field
Proven experience as a Customer Success Manager for International clients, preferably within the SaaS or digital marketing industry
In-depth knowledge of HubSpot’s CRM, marketing, sales, and service tools
Strong understanding of digital marketing principles and practices
Excellent communication, interpersonal, and negotiation skills
Ability to manage multiple clients and projects simultaneously
Strong problem-solving skills and a proactive approach to client management
HubSpot certifications (e.g., Inbound, HubSpot Marketing Software) are a plus

Responsibilities

Serve as the primary contact for a portfolio of clients using HubSpot
Develop and maintain strong, long-term client relationships
Understand client business objectives and tailor HubSpot solutions to meet those needs
Guide clients through onboarding and ensure successful implementation of HubSpot tools
Provide ongoing support and training on HubSpot’s features and best practices
Identify opportunities for clients to optimize HubSpot use and drive business growth
Monitor client usage and success metrics, proactively addressing any issues
Identify upsell and cross-sell opportunities to increase client spending and satisfaction
Regularly communicate with clients to review progress, gather feedback, and update on new features
Prepare and present reports on client performance and ROI from HubSpot
Collaborate with internal teams to resolve client issues and deliver exceptional service

Skills

Key technologies and capabilities for this role

HubSpotCRMCustomer SuccessClient Relationship ManagementOnboardingSalesforce TrainingAccount ManagementUpsellCross-sellROI Analysis

Questions & Answers

Common questions about this position

Is this Customer Success Manager position remote?

Yes, this is a fully remote position with the company hiring top talents from across the globe.

What are the key qualifications for this role?

Candidates need a Bachelor’s degree in Marketing, Business, Communications or related field, proven experience as a Customer Success Manager for international clients preferably in SaaS or digital marketing, in-depth knowledge of HubSpot’s CRM, marketing, sales, and service tools, strong understanding of digital marketing, excellent communication and interpersonal skills, ability to manage multiple clients, and strong problem-solving skills.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at INSIDEA?

INSIDEA is a fully remote organization that hires top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions, emphasizing a holistic approach to client growth.

What makes a strong candidate for this Customer Success Manager role?

A strong candidate has proven experience managing international clients in SaaS or digital marketing, in-depth HubSpot knowledge, HubSpot certifications as a plus, and excellent client-facing skills like communication, negotiation, and problem-solving.

Insider

Growth management platform for digital marketers

About Insider

Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.

Istanbul, TürkiyeHeadquarters

2012Year Founded

$751MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Professional Development Budget

Risks

Rapid expansion may strain resources and affect service quality.

Integration challenges from mergers and acquisitions could impact performance.

Reliance on AI exposes Insider to data privacy regulation risks.

Differentiation

Insider offers a unified Growth Management Platform for digital marketers.

The platform uses AI to deliver personalized customer experiences across multiple channels.

Insider's SaaS model ensures scalability and steady revenue through subscription fees.

Upsides

Insider raised $500M in 2024 to boost AI strategy and global expansion.

The company is expanding in Latin America, creating 160 jobs by 2027.

Insider's platform is used by Fortune 500 companies, enhancing its market credibility.

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