Customer Success Manager
SailPointSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Cybersecurity, Enterprise SoftwareIndustries
Requirements
Candidates should possess knowledge and experience in Identity and Access Management (IAM), with a cybersecurity or compliance background being valuable. Fluency in both English and French is required, and experience as an Identity Security practitioner is preferred.
Responsibilities
The Customer Success Manager will serve as the primary point of contact for customers, participating with the Sales team to provide customer-focused sales and launch engagement. They will develop excellent relationships with customers, including C-level executives, and gain a deep understanding of customer’s identity and access governance landscape and business challenges, advising on potential solutions. The role involves developing trust with customers, partnering with internal Saviynt teams, representing customer priorities, proactively preparing for key events, monitoring utilization trends, and developing education plans. Additionally, the Customer Success Manager will manage renewal pipelines, assist with delivery projects, and act as the voice of the customer to drive continuous improvement across all areas, including product development.
Skills
IAM
Identity Security
Cybersecurity
Compliance
French
English
Account Management
KPI Monitoring
Risk Assessment
Saviynt
Cloud-based identity security and access governance
About Saviynt
Saviynt provides a cloud-based platform focused on identity security and access governance for businesses. Its services include identity governance and administration, third-party access governance, and cloud privileged access management, all aimed at helping organizations manage and secure digital identities, including those of employees and vendors. The platform features automated workflows and tools that simplify identity lifecycle management, while offering visibility and analytics to help businesses stay audit-ready and reduce identity-related risks. Unlike many competitors, Saviynt emphasizes user-friendliness and ease of implementation, making it accessible for a wide range of clients from small businesses to large enterprises. The company's goal is to protect major brands and support their cloud and security initiatives through a subscription-based model that ensures ongoing revenue and investment in product development.
Key Metrics
El Segundo, CaliforniaHeadquarters
2010Year Founded
$165.4MTotal Funding
DEBTCompany Stage
Enterprise Software, CybersecurityIndustries
1,001-5,000Employees