Customer Success Leader - Onboarding at NexHealth

Draper, Utah, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

Senior Manager experience – Proven ability to lead a high-volume team managing multiple concurrent projects, including 2-3 years of leadership/management experience
Operational Mindset: Ability to design, implement, and enforce scalable, streamlined processes that drive efficiency and compliance
Cross-functional Leadership: Ability to collaborate across teams, reduce process friction, and align onboarding with broader business goals
Performance Management Expertise: Skilled in coaching, up-skilling, and ensuring consistent, high-quality customer interactions
Business Consultative Mindset: Strong ability to coach and enable Onboarding Managers to lead strategic conversations with customers

Responsibilities

Build, lead, and retain a world-class team
Scale a customer-oriented organization to rapidly deliver the best in class support to our customers
Anticipate needs and structure of the organization as our company engages in our next phase of growth
Provide actionable and ongoing career development for your team
Be a resource and connection for the rest of the organization (Product, Engineering, etc.)
Drive operational practices to track performance of teams and individuals
Be a role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization

Skills

Key technologies and capabilities for this role

Team LeadershipPerformance ManagementProcess OptimizationCustomer OnboardingCross-Functional CollaborationOperational ManagementTalent DevelopmentAnalyticsCoachingBusiness Consulting

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for this role?

This information is not specified in the job description.

What experience and skills are required for this Customer Success Leader role?

The role requires senior manager experience with proven ability to lead high-volume teams on multiple projects, including 2-3 years of leadership/management, operational mindset for scalable processes, cross-functional leadership, performance management expertise, and a business consultative mindset.

What are NexHealth's company values?

NexHealth's values include 'Solve the customer’s problems, not yours,' emphasizing decisions from the customer's perspective.

What makes a strong candidate for this role?

A strong candidate has senior manager experience leading high-volume teams, excels in operational process design, demonstrates cross-functional leadership, has performance management expertise, and brings a business consultative mindset to coach onboarding managers.

NexHealth

Healthcare technology platform for patient engagement

About NexHealth

NexHealth enhances the patient experience in healthcare by providing a digital platform for healthcare providers, including dental and medical practices. Their software integrates patient communication, scheduling, and billing into one comprehensive system. The platform includes features like online scheduling, automated reminders, digital forms, and online bill payment, which help practices operate more efficiently and improve patient satisfaction. Unlike many competitors, NexHealth offers its services on a subscription basis, allowing practices to access their tools without large upfront costs. The company's goal is to support healthcare providers in modernizing their operations and improving patient engagement, especially in response to challenges like the COVID-19 pandemic.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$172.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Competitive salary

Equity

Medical, dental & vision

Unlimited PTO

Risks

Increased competition from Tendo Systems could threaten NexHealth's market share.

NexHealth's reliance on its current API may become a limitation against advanced competitors.

The $125M Series C funding increases pressure for rapid growth, risking operational challenges.

Differentiation

NexHealth offers a comprehensive platform integrating patient communication, scheduling, and billing.

The company provides a standardized API connecting patients, doctors, and healthcare developers.

NexHealth's SaaS model allows healthcare providers to access tools without significant upfront investment.

Upsides

NexHealth raised $125M in Series C funding, boosting its growth and innovation potential.

Integration with telehealth platforms can enhance patient engagement and expand service offerings.

AI-powered patient insights can improve outcomes and operational efficiency for healthcare providers.

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