Customer Success Industry Insight Associate at Nielsen

Ruse, Ruse, Bulgaria

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

FMCG, Consumer Intelligence, Market ResearchIndustries

Requirements

Strong professional communication skills – very good English (written and spoken)
Analytical and story-telling skills
NIQ data interpretation
Expert in NIQ products, methodology and FMCG industry trends

Responsibilities

Participating in the NIQ New service model transformation by driving its adoption of tiered client servicing in view of analytical deliverables possible as per credit calculation for the given client based and its investment
Building effective relationships with client representatives in joint business planning and its governance taking into consideration client priorities, strategies and targets and assuring implementation of the analytical commitments with actionable and quantified insights, driving elevated and promoted client feedback
Actively coordinating with client for the planning, production and presentation of analytical materials. Aligning all details with client - brief, deadlines, delivery format, presentation language, audience, place, preliminary draft sharing to client, etc
Managing daily servicing and enquiries related to analytical questions raised by NIQ FMCG manufacturer clients via NSS and contributing to the achievement of client satisfaction targets
Being available for client calls and meetings related to current market and industry trends and data analytic methods
Engaging with client to drive satisfaction with additional analytical materials (local, regional, Thought Leadership) via NSS or during workshops with clients
Assistance in planning and production of local analytical materials to drive team goals
Working with other teams and supporting them when asked with information about the client market performance, retail market dynamics (to client SPOC, sales specialists, Customer Service specialists, regional CBP, client and report liaisons, team leaders, market leader, etc.)
Assisting our sales experts with covering the production of paid analytical deliverables for one-off or low-tier client without permanent Analytics & Insights specialist assigned

Skills

Key technologies and capabilities for this role

Client ServicingAnalytical DeliverablesBusiness PlanningJoint Business PlanningClient Relationship ManagementFMCG InsightsAnalyticsQuantified Insights

Questions & Answers

Common questions about this position

Is this position remote or on-site?

The position is on-site.

What is the salary range for this role?

This information is not specified in the job description.

What are the main responsibilities of this role?

Responsibilities include participating in the NIQ New service model transformation, building client relationships, coordinating analytical materials, managing daily servicing and enquiries, and engaging clients on market trends and insights.

What is the company culture like for the Customer Success team?

The NIQ Customer Success team is a modern service team transforming client servicing with new tools and platforms, acting as the key link between NIQ and FMCG clients to maintain and develop effective partnerships.

What makes a strong candidate for this position?

Strong candidates will have experience in client servicing, analytical deliverables, building client relationships, coordinating analytical materials, and knowledge of market trends and data analytics for FMCG clients.

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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