Customer Success Executive (Singapore) at Hippocratic AI

Singapore

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Artificial IntelligenceIndustries

Requirements

Proven experience managing or supporting technology implementations within health systems
Strong knowledge of healthcare operations, IT systems, and digital transformation best practices
Professional fluency in both English and the local language (written and verbal)
Deep familiarity with healthcare workflows, stakeholder environments, and system dynamics in both the U.S. and Singapore
Exceptional communication, relationship-building, and project management skills
Willingness to travel to customer sites 1–3 times per month (visits typically lasting 1–3 days)
Existing authorization to live and work in Singapore (open to U.S. candidates willing to relocate)

Responsibilities

Lead and manage end-to-end implementation of Hippocratic AI’s platform in health systems
Act as the primary point of contact for client stakeholders, including administrative, operational, and IT leaders
Translate business and operational needs into tailored implementation strategies
Develop and execute training and change management plans to ensure successful adoption
Collaborate with Product, Engineering, and AI teams to share customer feedback and refine solutions
Monitor outcomes and continuously optimize workflows post-launch
Coordinate with U.S.-based counterparts to ensure alignment across global deployments

Skills

Key technologies and capabilities for this role

Customer SuccessTechnology ImplementationStakeholder EngagementHealthcare SystemsProject ManagementAccount ManagementDeployment

Questions & Answers

Common questions about this position

Is this role remote or onsite?

This is an onsite role based in Singapore, requiring travel to customer sites 1–3 times per month with visits typically lasting 1–3 days.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills are required for the Customer Success Executive role?

The role requires experience leading technology implementation within health systems, strong communication skills, cultural fluency across U.S. and local markets, and a preferred understanding of AI, LLMs, or NLP.

What is the company culture like at Hippocratic AI?

Hippocratic AI features a world-class team of leading experts in healthcare and AI, visionary leadership from top institutions, and an innovative mission to improve global health outcomes with substantial backing from strategic investors.

What makes a strong candidate for this position?

Strong candidates have experience leading technology implementations in health systems, strong communication skills, cultural fluency in U.S. and Singapore markets, and familiarity with AI/LLMs; U.S. candidates willing to relocate to Singapore with work authorization are also considered.