[Remote] Customer Success Executive (Cleveland, Ohio) at Hippocratic AI

Cleveland, Ohio, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Artificial IntelligenceIndustries

Requirements

A minimum of 5 years of health systems experience
Proven experience in customer success, account management, or project management
Ability to build relationships across an organization, from front-line staff to executives
Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements
Experience working with cross-functional teams in a fast-paced startup environment
Strong background in project management

Responsibilities

Build and maintain strong relationships with healthcare staff and operational leaders, acting as a trusted resource
Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes
Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring adoption and success
Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and nursing operations
Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns
Collaborate with internal teams (product, sales, and engineering) to address client feedback and improve user experiences
Establish metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies
Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto
Collaborate with the nursing leadership team to share best practices from AI implementation and be comfortable presenting at conferences/webinars on the impact of AI in Nursing

Skills

Key technologies and capabilities for this role

Customer SuccessHealthcareHealth SystemsProduct ImplementationRelationship ManagementClient ManagementLLM

Questions & Answers

Common questions about this position

Is this Customer Success Executive role remote?

The role is remote but sits in the Cleveland, OH area to serve local and surrounding clients, with regular onsite travel to client locations required and participation in strategic in-office sessions in Palo Alto.

What experience is required for this Customer Success Executive position?

The role requires experience with health systems, particularly in nursing workflows, bedside care, and nursing operations.

What travel is involved in this role?

Extensive travel to healthcare facilities for onsite support and training is required, along with participation in strategic in-office sessions in Palo Alto.

What is the team structure like at Hippocratic AI?

The world-class team consists of leading experts in healthcare and artificial intelligence, with this role partnering and reporting to the Chief Customer Officer and collaborating with nursing leadership, product, sales, and engineering teams.

What makes a strong candidate for this Customer Success Executive role?

Candidates with health systems experience who can build strong relationships with healthcare staff, lead product implementations in nursing workflows, train teams, manage client relationships, and are comfortable with extensive travel and presenting on AI in nursing will stand out.