Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Tax Software, Financial ServicesIndustries
Requirements
- Experience with Customer Success, Account Management, Customer Service or similar
- Excellent communication skills
- Good analytical skills and a data-driven mindset
- Experience with CRM systems (e.g., Salesforce) and customer analyses
- Proactive, results-oriented attitude and a passion for customer satisfaction
- Good command of the Dutch language
Responsibilities
- Build and maintain relationships: Be the point of contact for customers, understand their goals, and ensure strong, long-term collaborations
- Increase customer satisfaction: Ensure customers get the maximum from our products and services so they stay with us
- Proactively advise: Analyze customer data to identify opportunities and advise on better utilization of our products and services
- Create extra value: Recognize commercial opportunities and collaborate with sales to help customers grow and utilize our solutions more
- Implement improvements: Collect feedback, share insights, and collaborate with product development, marketing, and support to improve our products
Skills
Customer Success
Account Management
Customer Service
Salesforce
CRM Systems
Data Analysis
Remitly
International money transfer for immigrants
About Remitly
Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.
Seattle, WashingtonHeadquarters
2011Year Founded
$423.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees
Benefits
Continuing Education or Travel Stipend
Office Culture
Flexible PTO, Schedules and Leaves
DEI Learning Opportunities
Community Engagement
Inclusive Benefits
Risks
Swift's integration into banks' channels poses a competitive threat to Remitly.
AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.
Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.
Differentiation
Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.
The company leverages technology for a seamless user experience via its app and website.
Remitly engages with immigrant communities through content and educational initiatives.
Upsides
Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.
AI agents in operations could reduce costs and improve Remitly's efficiency.
Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.
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