Customer Success Engineer - West at Postman

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

6-8+ years in a technical customer-facing role (e.g., Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Technical Account Manager) with a portfolio of “built things” and hands-on technical work solving real customer problems
Strong foundation in Computer Science or Engineering (degree or equivalent real-world experience)
Experience with JavaScript and related technologies such as Node.js or TypeScript, or equivalent experience with other modern scripting languages
Deep understanding of APIs, developer workflows, and modern DevOps practices
Proven ability to scope ambiguous problems and deliver working solutions quickly
Experience building tech

Responsibilities

Value Acceleration at Scale: Unblock customers facing basic setup issues to complex architectural challenges, identify patterns, and build solutions that prevent problems from recurring (solving for one customer benefits hundreds)
Technical Discovery and Solutioning: Partner with Customer Success Managers (CSMs) to understand business objectives, conduct deep technical discovery of customer stacks, and design battle-tested, deployable implementation paths
Collateral and Enablement: Build reusable assets such as technical guides, templates, scripts, or reference implementations to scale best practices across customers
Product Feedback Loop: Capture customer challenges, propose interim solutions, and document gaps to inform product roadmap discussions
Adaptive Problem Solving: Design pragmatic solutions (workarounds, custom scripts, integrations, etc.) when out-of-the-box functionality is insufficient to unblock and activate customers

Skills

Postman

APIs

Integrations

Workflows

Technical Architecture

Systems Thinking

Customer Success

Postman

API development and collaboration platform

About Postman

Postman provides a platform for API development that helps developers and organizations design, test, document, and monitor APIs. The tools available on Postman enable teams to collaborate effectively, allowing them to share and manage APIs with ease. Users can access a variety of features through a subscription model, which includes different pricing tiers for individuals, small teams, and large enterprises, along with a free tier to attract new users. Postman has played a significant role in facilitating data exchange during the COVID-19 pandemic by offering API collections that provide real-time data for healthcare professionals, researchers, and government agencies. The company's goal is to streamline the API development process and enhance collaboration among development teams.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$422.2MTotal Funding

SERIES_DCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Accidental Death & Dismemberment Insurance.

Dental Insurance.

Disability Insurance.

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Life Insurance.

Mental Health Care.

Occupational Accident Insurance.

Risks

Rapid adoption of generative AI tools could increase competition for Postman.

Explosive API growth may challenge Postman's API management capabilities by 2025.

Data breaches due to exposed API secrets pose a significant security risk.

Differentiation

Postman offers a comprehensive API development environment for developers and enterprises.

The platform supports API-first development, automated testing, and developer onboarding.

Postman's subscription model caters to individual developers, small teams, and large enterprises.

Upsides

Postman's acquisition of Orbit enhances community engagement on the API Network.

Release of Postman v11 aligns with AI integration trends, boosting developer productivity.

Gartner predicts 80% of enterprises will use generative AI APIs by 2026.

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