Customer Success Engineer (UK) at Rescale

United Kingdom

Apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Aerospace, Energy, Life Sciences, Manufacturing, Engineering, Scientific Discovery, Digital Engineering, HPCIndustries

Requirements

Candidates must have at least 3 years of software, hardware, or cloud experience in a customer-facing role and a B.S. in engineering, computer science, math, physics, or equivalent. Preferred qualifications include 5 years of enterprise cloud, hardware, or software technical experience, general knowledge in at least one high-performance computing (HPC) discipline, experience with enterprise customers in specific industry verticals, and experience with at least one HPC simulation software. A Master's degree in engineering or computer science is preferred, along with the ability to manage multiple complex projects and coordinate across diverse teams. Candidates should demonstrate an understanding of HPC, schedulers, IaaS, and scripting languages. Approximately 50-75% travel to strategic customer sites is required.

Responsibilities

The Customer Success Engineer will act as a trusted technical advisor and own the technical relationship with named Rescale customers, leading technical activities from deployment to user training and support. They will collaborate with Solutions Architects to deploy Rescale solutions, analyze technical needs and infrastructure, onboard new customer workflows, and grow Rescale's footprint. The role involves gaining deep knowledge of customer workflows and HPC environments, defining and executing customers' digital transformation strategies to migrate workloads to the cloud, and articulating Rescale solutions at conferences and webinars. Additionally, they will collaborate with Product Management to provide feedback for platform improvements and present highly technical topics in an understandable manner.

Skills

Technical Advisor

Cloud HPC

Deployment

User Training

Customer Support

HPC Environments

Digital Transformation

On-prem to Cloud Migration

ScaleX Platform

Rescale

Cloud platform for high-performance computing

About Rescale

Rescale offers a cloud-based platform for high-performance computing (HPC) solutions aimed at computational engineering and research & development (R&D). The platform helps clients overcome limitations of outdated hardware by providing scalable computing resources, enabling faster product development and improved collaboration. Rescale differentiates itself with a pay-as-you-go model, allowing clients to access computing power on demand. The company's goal is to enhance innovation and competitiveness in the digital engineering sector.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$148.2MTotal Funding

SERIES_CCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance - Medical, dental and vision coverage.

Apple Gear - Get the latest tools to do amazing work.

Team Events - Happy hours, picnics, and hackdays

Catered Lunches - Get tasty meals delivered three days a week.

Commuter Benefits - Pre-tax savings on your commute.

401(k) + Stock Options - Receive meaningful equity in the company.

Risks

Competition from NVIDIA's Omniverse Blueprint may overshadow Rescale's simulation offerings.

Ansys and NVIDIA partnership could draw customers away from Rescale.

Reliance on partnerships exposes Rescale to risks if partners face difficulties.

Differentiation

Rescale offers cloud-native HPC solutions for diverse R&D and engineering applications.

The platform supports AI-driven real-time simulations, enhancing design efficiency and productivity.

Rescale's partnerships expand its capabilities in quantum computing and sustainable energy sectors.

Upsides

Collaboration with NVIDIA enhances Rescale's AI-based CAE acceleration capabilities.

Partnership with IonQ opens new markets in healthcare and national security.

Recognition by Gartner and Deloitte boosts Rescale's market credibility and client attraction.

Land your dream remote job 3x faster with AI

Try Jobo Free