[Remote] Customer Success Engineer, NYC at Cribl

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

IT, Security, TechnologyIndustries

Requirements

Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales, passion for customer success, engineering-first approach, and empathy for customer outcomes and value
Customers-first mindset with great communication and relationship management skills to manage customer expectations through empathy and listening
Ability to listen, comprehend, and start conversations
Proven track record working with large complex enterprises and developing relationships in a high-growth environment
Proven track record as an engineer working with large complex enterprises and developing relationships in a high-growth environment
Experience with Observability, Logs, Metrics, IT Operations, and Security, with deep understanding of managing data pipelines through the entire data lifecycle
Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
Quick learner with strong engineering and problem-solving skills
Willingness to travel as needed (up to 15%-20%)
Live in New York City

Responsibilities

Act as a trusted, strategic, and technical advisor to customers, driving the entire Customer Success lifecycle from onboarding to expansion
Establish and maintain relationships with stakeholders and senior management to drive Enablement, Adoption, and Value plans, and other customer-centric initiatives
Drive adoption and value while inspiring/discovering additional opportunities for Cribl value
Keep track of customers' needs, including driving and recommending use case initiatives, troubleshooting, encouraging certification and training
Communicate clearly and collaborate cross-functionally with Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
Track metrics and customer-specific information using the Cribl Customer Success Platform for maximum observability and awareness of customer distress/success
Inspire, mentor, and coach team members as part of the Customer Experience organization
Occasionally perform duties outside standard working hours due to remote-first operations across time zones

Skills

Key technologies and capabilities for this role

Customer SuccessOnboardingAdoptionTroubleshootingStakeholder ManagementTechnical AdvisoryUse Case DevelopmentCustomer AdvocacyRelationship BuildingBusiness Outcomes

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, Cribl is a remote-first company that empowers employees to do their best work wherever they are, though you may occasionally need to work outside standard hours due to time zones.

What experience is required for the Customer Success Engineer role?

A minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales is required, along with a passion for customer success, an engineering-first approach, and empathy for customer outcomes.

What is the company culture like at Cribl?

Cribl is a serious company that doesn’t take itself too seriously, seeking collaborative, curious, and motivated team members who love to get stuff done, laugh along the way, and put customers first.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for this Customer Success Engineer position?

Strong candidates have a customers-first mindset, great communication and relationship-building skills, an engineering-first approach, and experience acting as a trusted technical advisor in post-sales customer success.

Cribl

Data observability solutions for tech businesses

About Cribl

Cribl operates in the data observability market, helping tech businesses monitor, analyze, and visualize their data for better operational and security insights. The company offers two main products: Cribl Stream and Cribl Edge. Cribl Stream enables businesses to efficiently route and transform logs and metrics, either on their own infrastructure or through cloud services, ensuring timely data delivery. Cribl Edge focuses on collecting and processing real-time observability data from edge devices, which can then be sent to Cribl Stream or other destinations. Cribl distinguishes itself by integrating seamlessly with platforms like Office 365 and Microsoft Azure, allowing clients to enhance their data management capabilities. The company's goal is to create effective data ecosystems that empower organizations to make sense of their data.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$576.3MTotal Funding

SERIES_ECompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Competitive Salary

Stock Options

Medical, dental, and vision insurance

Flexible spending account (FSA)

401(k) plan offered (US)

Parental Leave

Professional Development and Career Growth

Generous Vacation and Holiday Policy, including 2 Floating Holidays for holidays you observe

Employee Resource Groups that reflect our values driven company culture

Risks

Emerging data observability startups could threaten Cribl's market share with competitive pricing.

Rapid AI advancements may outpace Cribl's offerings if not updated timely.

Economic downturns could impact Cribl's ability to maintain its high valuation.

Differentiation

Cribl offers unique data routing and transformation with Cribl Stream and Cribl Edge.

The company integrates seamlessly with major platforms like Office 365 and Microsoft Azure.

Cribl's focus on real-time data processing sets it apart in the data observability market.

Upsides

Cribl raised $319M in Series E funding, boosting its valuation to $3.5 billion.

The rise of multi-cloud strategies enhances Cribl's integration capabilities across cloud environments.

Increased demand for edge computing solutions positions Cribl Edge for significant growth.

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