Customer Success Engineer at Pave

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HR Technology, SaaS, TechnologyIndustries

Requirements

2-5 years of experience as a customer-facing Project Manager, Customer Success Manager, or Implementation Manager at a SaaS company
Meticulous project manager who makes a plan, executes against it, and ensures nothing falls through the cracks
Creative problem solver who searches for solutions that may not be immediately obvious
Cares about customer outcomes, ensuring they achieve goals with healthy adoption and usage
Able to deal with a variety of stakeholders, including timeline-driven project managers, mission-driven Heads of People, and metrics-driven Finance professionals
Comfortable working autonomously with strong prioritization skills and ability to spot high-leverage and “blocking” work
Pushes to understand the “why” behind customer asks and finds solutions that prevent future problems
Hungry to join a startup, excited to move quickly, operate in uncharted territories, and wear multiple hats beyond core responsibilities
Loves working with customers over video call/email, and customers love working with you

Responsibilities

Drive successful implementation projects for Pave's compensation software, partnering with HR and Finance leaders to transform compensation strategies, ensure strong adoption, and achieve meaningful business outcomes
Own end-to-end project management of customer implementations, including creating detailed project plans, identifying risks early, and maintaining clear communication with multiple stakeholders to deliver on time
Become a trusted compensation expert and strategic advisor, helping customers leverage Pave's platform to solve complex compensation challenges and establish scalable processes
Collaborate with Product, Engineering, and Customer Success teams to surface customer needs, identify platform improvement opportunities, and contribute to product evolution in a fast-paced startup
Build strong relationships with customers through clear communication, creative problem-solving, and deep understanding of their unique business needs and compensation goals
Onboard and manage 30-40 customers, ensuring quick implementation, value realization, and long-term healthy relationships in partnership with Account Management, Sales, Product, and Engineering teams

Skills

Project Management

Customer Onboarding

Compensation Strategy

Stakeholder Management

Implementation

HR Collaboration

Finance Collaboration

Risk Management

Pave

Compensation management solutions for businesses

About Pave

Pave provides compensation management solutions designed for businesses of all sizes, particularly those backed by venture capital. Its main product is a suite of tools that integrate with existing HR Information Systems (HRIS), Applicant Tracking Systems (ATS), and Cap Table software, allowing companies to access real-time data for employee compensation planning and benchmarking. This integration helps eliminate the need for spreadsheets and manual data entry, enabling HR leaders to make informed decisions based on accurate information. Pave operates on a subscription-based model, offering various tiers that may include advanced analytics and personalized support. The company aims to simplify the compensation analysis process, making it easier for HR departments to ensure fair and competitive pay, which can lead to improved employee satisfaction and retention.

New York City, New YorkHeadquarters

2019Year Founded

$165.4MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1-10Employees

Benefits

Competitive salary

Equity

Medical, dental & vision coverage

Commuter benefits

Catered lunch

Unlimited PTO policy

Risks

Competition from established HR tech companies like Workday and ADP is intensifying.

Data privacy concerns may arise from integrating with multiple HR systems.

Economic downturns could impact Pave's growth due to reliance on VC-backed clients.

Differentiation

Pave offers real-time compensation data, eliminating the need for spreadsheets.

Seamless integration with HRIS, ATS, and Cap Table systems sets Pave apart.

Pave's platform is powered by the largest real-time compensation dataset globally.

Upsides

Partnership with UKG enhances Pave's platform with valuable organizational data.

Pave's subscription model aligns with growing trends in enterprise software.

Increased focus on pay equity boosts demand for Pave's data-driven solutions.

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