Customer Success Engineer at Antithesis

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Demonstrated initiative and grit - the ability and determination to solve difficult, open-ended, customer-impacting technical problems in a timely manner
A degree in Computer Science (or equivalent technical field)
Experience as a technical consultant, software/quality engineer, solutions engineer/architect (or equivalent)
Comfortable communicating with customers’ engineers and leadership
Able to write + debug code
Able to juggle multiple priorities/customers simultaneously
Able to partner closely with sales and customer success management
Experience and interest in one or more of the following: Testing/quality assurance (including security testing), Object-oriented programming, Linux environment, Scripting languages (bash/shell, Python or JavaScript), Querying data (via SQL, NoSQL or other query engines)
Willing to work on-site five days a week
Willing to travel up to 20% of working days (customer engagements, conferences, etc.)

Responsibilities

Understand customers’ business needs and technology to provide value throughout the customer lifecycle, from onboarding to delivering necessary customizations to presenting concise and powerful value propositions to customer leadership
Identify missing product features and surface new requirements
Think up new application domains and product areas
Figure out how best to educate people in the tech industry about these new techniques and approaches for testing at a much larger scale
Dig in to understand customers’ complex software systems and their pressing business needs
Use the platform to help customers thoroughly test their mission-critical applications

Skills

Key technologies and capabilities for this role

Distributed SystemsSoftware TestingCustomer OnboardingBug ResolutionTechnical PresentationsProduct CustomizationCustomer Lifecycle Management

Questions & Answers

Common questions about this position

Is this role remote or onsite?

This is an onsite position requiring work five days a week in the office.

What are the required qualifications for the Customer Success Engineer role?

Candidates need a degree in Computer Science or equivalent, experience as a technical consultant, software/quality engineer, or solutions engineer, and the ability to write and debug code.

What salary or compensation does this position offer?

This information is not specified in the job description.

What travel is required for this role?

The role requires willingness to travel up to 20% of working days for customer engagements.

What qualities make a strong candidate for this Customer Success Engineer position?

Strong candidates demonstrate initiative and grit to solve difficult technical problems, comfort communicating with engineers and leadership, and experience in testing, programming, Linux, scripting, or data querying.

Antithesis

Autonomous testing platform for software QA

About Antithesis

Antithesis focuses on improving software quality assurance (QA) through autonomous testing. The platform they have developed identifies bugs in software within a controlled environment, ensuring that these bugs can be reproduced. This method boosts the confidence and productivity of development teams by providing a dependable way to detect and fix software issues. Antithesis primarily targets software development teams and companies that need high software reliability and fault tolerance. Unlike many competitors, their service is centered around an autonomous testing platform that specializes in finding fault tolerance bugs, which are failures that happen under specific conditions like network or hardware issues. By automating the bug detection process, Antithesis aims to minimize the time and resources spent on manual testing, ultimately enhancing productivity and software reliability.

Vienna, VirginiaHeadquarters

2018Year Founded

$45.7MTotal Funding

SEEDCompany Stage

Consulting, Enterprise SoftwareIndustries

51-200Employees

Risks

Competition from established QA companies like SmartBear and Tricentis is increasing.

Customer resistance to new testing methodologies may hinder adoption.

Rapid technological changes could render current solutions obsolete if not updated.

Differentiation

Antithesis offers autonomous testing with reproducible bug detection in controlled environments.

The platform specializes in fault tolerance bugs under specific conditions.

Antithesis provides a subscription-based service with potential consulting for integration.

Upsides

Rising demand for AI-driven testing tools boosts Antithesis's market potential.

DevOps practices align with Antithesis's automated and reproducible bug detection capabilities.

Focus on software reliability in critical sectors expands Antithesis's market reach.

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