Customer Success Engineer at Cohesity

Pune, Maharashtra, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Data Security, Enterprise SoftwareIndustries

Requirements

Minimum of 5 years of related experience with a bachelor’s degree, 3 years of experience and a master’s degree, a PhD without experience, or equivalent work experience
3+ years of hands-on expertise with Cohesity products and services, including a foundational understanding of cyber resiliency, data protection, storage systems, cloud architecture, virtualization

Responsibilities

Serve as a technical advisor to customers, offering best practices on cyber resiliency, cloud computing and storage, disaster recovery planning and testing, and product lifecycle management including upgrades and patching
Act as a product expert providing guidance on Cohesity’s cloud data security and management platform, including troubleshooting and configuration of cloud-integrated features
Ensure the effective positioning and delivery of the Customer Success Services (CSS) technical services portfolio
Provide proactive guidance on new releases, product compatibility, technical updates, and configuration best practices
Participate in customer calls and provide insights on product features, enhancements, and best practices that help customers maximize the value and performance of their deployed Cohesity products and drives product adoption and utilization
Collaborate with CSS teammates to develop, deliver, and document Customer Success Plans (SPs) that align with customer goals and drive improved outcomes
Proactively communicate critical technical updates, including vulnerabilities, and hotfixes
Collaborate with CSS teammates, Support, Engineering, and other internal partners to address customer concerns and deliver exceptional customer experiences
Work outside of normal business hours (upon customer demand) as required
Coordinate and expedite support cases with Backline, Engineering, Product Management, and others within Cohesity on behalf of the customer
Serve as a liaison between customers and cross-functional teams, providing insights that inform product improvements and support strategies
Partner with CCS teammates, renewals specialists, and sales teams to secure renewals and uncover new business opportunities
Ensure compliance with customer documentation and adherence to company processes and procedures
Expand knowledge and proficiency of internal tools, workflows, and procedures to drive efficiency, consistency, and quality in service delivery
Stay aligned with product roadmaps through regular collaboration with engineering and product teams
Participate in and contribute to key organizational projects and initiatives

Skills

Cohesity Data Protect

Veritas NetBackup

cyber resiliency

cloud computing

cloud storage

disaster recovery

product lifecycle management

upgrades

patching

troubleshooting

configuration

Cohesity

Data management solutions for enterprises

About Cohesity

Cohesity specializes in data management solutions for data centers and cloud environments. Its main products, the Cohesity DataPlatform and Cohesity DataProtect, help businesses consolidate tasks like backup, recovery, and data storage into one platform, making it easier to manage large amounts of data while reducing complexity and costs. Unlike many competitors, Cohesity focuses on simplifying data management for medium to large enterprises across various industries, including finance and healthcare. The company's goal is to help businesses manage, protect, and gain insights from their data more efficiently.

San Jose, CaliforniaHeadquarters

2013Year Founded

$642MTotal Funding

SECONDARYCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health & Wellness - Managing emotional and physical health are key to living happier lives. Cohesity employees enjoy access to exercise and meditation apps, e-Learning resources, Scribd, and more.

Parental Leave - Cohesity offers salary continuation in coordination with other benefits up to 20 weeks for maternity leaves. Up to four weeks of child bonding leave is offered to non-birth parents.

Personal Time - Our unlimited PTO policy ensures that you have work-life wellbeing and flexibility when you need it.

Financial - Cohesity offers a competitive salary, pay-for-performance bonus plan, retirement savings plan, flexible spending accounts, commuter checks, and more.

Risks

Emerging competition from startups like Eon challenges Cohesity's market position.

Integration challenges from Veritas acquisition could disrupt operations.

New leadership roles may lead to transitional challenges in company culture.

Differentiation

Cohesity integrates AI to enhance data insights and protection, setting it apart.

Their hyper-converged secondary storage simplifies data management for enterprises.

Cohesity's recognition as AWS Global Storage Partner of the Year boosts its credibility.

Upsides

Strategic partnership with NVIDIA enhances AI-driven data management solutions.

Acquisition of Veritas Technologies expands Cohesity's market share in data protection.

Deepening partnership with CrowdStrike strengthens cybersecurity offerings against data breaches.

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